Technical Writer

OVERVIEW:

Detail oriented ISD with ** years of extensive experience in SDLC, online help development, curriculum design, e-learning, training, and technical writing. I am a collaborative team player with exceptional leadership and communication skills. Detail-oriented and equipped with outstanding time management abilities, I am an expert in Microsoft and Adobe Suites, HTML, application analytical design, and regression review analysis.

My portfolio of technical products includes web-based help applications, e-learning courses, Computer Based Training (CBT) courses, white papers, reports, proposals, presentations, graphics, manuals, publications, and forms.

EXPERIENCE:

08/2012 - present: U.S. Army Contractor (PingWind)(Calnet)(MediaTech)(PROSOFT), Ft Eustis, VA Senior Functional Analyst and Online Web Help Developer

•Supports the TRADOC Capability Manager - Army Training Information System (TCM ATIS) as a member of the Functional Integration Team (FIT) providing SLDC functional requirements analysis, design specification artifacts, application design reviews and validation of acceptance criteria, user assistance and training, and Tier 2 help desk support for the ATIS legacy systems and capabilities for the army applications: Inventory and Distribution Management System (IDMS), STRAP Writing Tool (SWT), Training Development Capability (TDC) and Training Support - Materiel Armywide Tracking System (TS-MATS).

•Creates and maintains Web Help Systems using Adobe RoboHelp, Captivate and HTML for the ATIS systems; IDMS, SWT, TDC and TS-MATS during the SDLC process.

11/2010 – 07/2012: PalTech, (Planning and Learning Technologies), Newport News, VA Team Lead/Senior Instructional Systems Designer (ISD)

•Leading a team of 6 to overcome a one-year deficit to deliver a 110-hour Technical Engineer (MOS21T) e-learning package for the US Army School of Engineering using the Army’s Mancen Rapid Development Suite (MRDS) in 7 months.

•Specialized in developing and writing GPS survey techniques and an original 20-hour lesson in airfield survey including PACS and SACS determinations, runway survey, NAVAID survey, and obstruction survey using FAR77, FAA Regs, and NGS standards.

•Liaison for the interface between PalTech and the Army stakeholder.

03/2009 – 11/2010: Cubic, JFCOM, Norfolk, VA Knowledge Management (KM) Learning Delivery System Developer

•Provided the J02 KM team operational and technical services that supported the KM Manager in the analysis, design, development, and implementation of knowledge management and the sharing of knowledge, experience and best practices across the USJFCOM community through development of sites, services, e-learning and training.

•Developed KM centric e-training for customized Microsoft Office SharePoint using Adobe Captivate and the Rapid Online Content Creation Environment (ROCCE).

12/2007 – 03/2009: The Computer Merchant contracting to CSC, Hampton, VA Task Lead and Senior Instructional Systems Designer (ISD)

•Evaluated training objectives and requirements and developed the teams 3D design standards.

•Analyzed, designed and developed 3D simulation level four gaming courseware for the US Army Signal School.

•Led a team of 11 instructional designers, graphic artists and software engineers.

•Provided the main interface between customer and senior management.

•Produced design documents including scripts, flowcharts and design matrices.

•Performed extensive QA review and testing of the courseware.

11/2005 – 12/2007: EG&G Technical Services, Norfolk, VA Senior Instruction Systems Designer

•Analyzed, designed and developed courseware for the Interactive Learning Environment (ILE) team working at the Naval Marine Corps Intelligence Training Center (NMITC). Developed storyboards and programmed interactive courseware using Outstart Evolution to develop the interactive learning media.

•Lead content developer for several units of instruction supervising 4 content developers and graphic artists.

•Reviewed storyboards, alpha products, and beta products, performed quality control.

•Served as the liaison with the Subject Matter Experts (SME), and coordinated with the Project Lead to ensure that schedules were met.

•Analyzed, designed and developed courseware for the 110 hour Army Basic Biology course for Chemical, Biological Radiological, and Nuclear (CBRN) responders for the Army Chemical School and CBRN responders nationwide.

•Analyzed, designed, developed and implemented a training program for Test Electricians at the Northrop Grumman Newport News (NGNN) shipyard that provides NGNN Test Electricians the necessary skills to safely test various electrical machines aboard ships and submarines. The training program consisted of over ninety-six hours of ILT and practical hand-on training exercises.

09/2003 – 11/2005: Global Technical Systems (GTS) Engineering, Virginia Beach, VA Senior Technical Publications Developer

•Generated complex technical documentation and training packages.

•Prepared formal documents such as system or software programming specification, training plans, data item descriptions, and security procedures.

•Researched, created, and reviewed engineering PDRs and CDRs and was responsible for production engineering Technical Data Packages.

•Revised, reformatted and converted GTS forms for electronic softcopy use and established the use of electronic templates per ISO.

•Created and published the company’s website and was the acting webmaster. Performed and documented various internal audits throughout the company. Internal ISO auditor for GTS.

•Worked closely with Senior Engineers and the Quality Manager to develop, document, and implement various internal engineering procedures

•Provided procurement services and configuration management for the Engineering department.

08/1999 – 09/2003: DRC formerly Andrulis Corporation, Norfolk, VA Senior Curriculum Developer/Technical Writer

•Provided technical writing and training support services to the DoN’s time & attendance payroll system, Standard Labor Data Collection and Distribution Application (SLDCADA), developed by Naval Sea Systems Logistics Center (NSLC) – LANT Corporate Systems Support Division (CSSD).

•Created and maintained application lifecycle documentation, software user manuals and training guides and mentored other technical writing staff.

•Developed and maintained online help and CBT applications.

•Coordinated and participated in deployment of SLDCADA to the Marine Corps; including project management, site surveys, coordination of Master Employee Record (MER) information through the Defense Civilian Payroll System (DCPS), the creation and maintenance of Marine Corps database instances, the creation of software installation packages, installation of software, training of end users, and supplied end user support to Marine Corps customers.

03/1999 – 08/1999 Andrulis Corporation, Norfolk, VA Senior Technical Writer

•Provided technical writing support services to the Naval Computer & Telecommunications Area Master Station (NCTAMSLANT) for the Hazardous Substance Management System (HSMS) application.

•Prepared templates for document formats and meeting narratives.

•Established and maintained the library of on-line and hard copy system development documents, models, and testing materials.

•Provided technical evaluation and documentation of software to programmers.

•Provided application testing support; prepared software test plans, Innovated and produced testing protocol for alpha testing for HSMS.

•Created software test results documents in conformance with required standards for desk, benchmark, integration, alpha, and beta testing.

•Developed and generated individual and aggregate test reporting formats, procedures, and associated reports.

04/1991 – 03/1999 Applied Technology Associates, Inc., Washington, DC Senior Trainer/Technical Writer

•Provided technical writing support services to ATA, Inc., a PC training company.

•Developed course curriculum standards, internal technical documentation, training materials, instructor workbooks, presentation aids, and procedural documentation.

•Provided customer training and maintained training rooms.

06/1990 - -04/1991 –Atlantic Coast Airlines/United Express. Dulles Airport, Sterling VA CSR

•Provided customer service and airline support.

09/1982 – 06/1990 Dade County Public Schools, FL High School Teacher/Curriculum Developer

•Developed course curriculum standards and curriculum materials for classroom use

•Integrated computer activities into the classroom environment

•Automated record keeping activities.

EDUCATION/TRAINING:

•University of Miami Coral Gables, FL. BS Biology, 1981

•NOVA University Ft. Lauderdale, FL. Graduate work; 32 credits/Science & Computer Education (1983 – 1985)

•Tamiami Jet Center, Private Pilot, 1989

•ISO9001:2000 Auditor Training, 2004

•COMP USA Norfolk, VA Microsoft Access Introduction/Advanced, Certificate 2005

•Info Tech Virginia Beach, VA Microsoft Project Intro/Advanced, Certificate 2007

AWARDS/HONORS:

•PROSOFT, Employee Appreciation Certificate, 2014

•NMITIC, Excellence in IMI Courseware Development, 2007

•Naval Sea Systems Logistics Center, SLDCADA Team Award, 2002, 2003

•Naval Sea Systems Logistics Center, SLDCADA Certificate of Achievement, 2000, 2001, 2002, 2003

•Bureau of Labor Statistics, Trainer, Certificate of Appreciation, 1995, 1996, 1997, 1998

•Florida Science Teacher of the Year, 1989

-SAMPLES OF PREVIOUS WORK PRODUCTS AND REFERENCES PROVIDED ON REQUEST-

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