Customer Service Associate

JV

JERMAINE VAUGHN

**************@*****.*** 773-***-**** Westmont, IL 60559

Driven customer service associate with talent for merchandising and attracting loyal customers through personalized service. Understands customers' needs to customize sales approaches. Friendly, upbeat and dedicated to customer satisfaction.

Sales assistance

Technology knowledge

Interpersonal and written communication

Time management

Customer service

Prepared and packaged wholesale orders for distribution. Proficient with planograms and schematics

MS Office

Working collaboratively

R R Donelley Elk Grove Village, Illinois

Packer

06/2024 - Current

Calculated dimensions of packages prior to shipment. Packed products in accordance with specified instructions. Operated forklifts, pallet jacks, shrink wrap machines, and other equipment as needed.

Unloaded and loaded trucks with merchandise for distribution. Wrapped items securely using appropriate packing materials. Checked stock levels on a daily basis to ensure availability of items for shipment.

Collaborated with colleagues from other departments in order to coordinate efficient workflow processes.

Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.

Inspected packages for accuracy and completeness before shipping. Weighed packages to determine shipping costs.

Blistex Oak Brook, IL

Loader Operator

03/2022 - 04/2024

Loaded and unloaded items to and from trucks.

Checked load-related documentation to promote completeness and accuracy.

Read and attached appropriate labels and tags to products and packages for identification purposes.

Kept loading dock clear and free of debris, minimizing accidents and injuries.

Placed parts on trailer safely to reduce damage during shipment. Packaged, crated and loaded items safely for transport. SAS Chicago, IL

Retail Associate

Stocked and cleaned shelves while maintaining neat and orderly store. Monitored sales floor to identify customers in need of assistance and Summary

Skills

Experience

11/2020 - 03/2022 merchandise in need of replenishment. Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.

Georgia Nut Company Chicago, IL

Picker Packer

01/2018 - 03/2020

Monitored inventory and restocked shelves when product orders arrived. Provided customers with service options based on current plan found in customer database.

Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling. Detailed product features for customers to provide information for best decisions based on personal needs.

Answered guest questions and walked through features of wireless devices to resolve confusion about device features.

Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.

Welcomed guests and asked open-ended questions to best determine which products would meet needs.

Labeled boxes and placed in outbound collection areas. Used handheld scanners to key in data for packages. Confirmed items picked for orders by keying codes into system. Mentored new employees on warehouse procedures and tasks resulting in quick job acclimation.

Walmart Hodgkin, IL

Overnight Stocker

07/2012 - 10/2017

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Documented conversations with customers to track requests, problems and solutions.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Consistently put customers first by handling needs with sense of urgency and compassion.

Performed daily inspections of station equipment, platforms, elevators and escalators

Report any needed repairs, accidents and/or dangerous conditions to the controller.

Updated signage to reflect current pricing and promote target merchandise.

Removed product from boxes and placed on shelves according to merchandising guidelines.

Updated pricing and sales signs to promote merchandise. Used proper case cutting techniques to cut and sort stock loads. Cleaned and straightened warehouse, store aisles and shelves for ease of product accessibility, safety and loss prevention. Progressive Truck Driving School Chicago, IL

CDL

09/2023

Education and Training

Harper High School Chicago, IL

High School Diploma

06/2002

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