Customer Service General Manager
Resume:
S
Jannell
Sowards
jannellsowards@gmail
.com
Portage, IN 46368
SUMMARY
Enthusiastic professional with several years of success delivering quality dining experiences. Strong leader highly skilled at managing staff and resolving issues related to inventory, kitchen slow-downs and customer satisfaction. Commended for boosting revenue several%. SKILLS
Inventory management
Staff training
Financial reporting
Customer service
Safety compliance
Food safety
Performance coaching
Point of sale (POS) system operation
Labor and overhead cost estimation
Health code compliance
Continuous improvement
Brand standards promotion
POS terminal operation
Leadership
ServeSafe manager
EXPERIENCE
Restaurant General Manager
Portage, Indiana
Arby's/ Jul 2024 to Feb 2025
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Maintained accurate inventories of food, supplies and equipment. Trained new employees to perform duties.
Monitored daily operations to ensure adherence to established policies and procedures.
Resolved and investigated complaints regarding service, food quality and accommodations.
Reviewed menu items on a regular basis to ensure quality standards were met. Created detailed reports on weekly and monthly revenues and expenses. Established restaurant business plan by conferring with people in community to select food and beverage offerings.
Maintained safe working and guest environment to reduce risk of injury and accidents. Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue. Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry. Performed administrative tasks such as payroll processing and accounts receivable management.
Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits. Established cash control systems for register transactions. Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts. Restaurant General Manager
Portage, Indiana
KFC/ Mar 2015 to Jun 2024
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Maintained accurate inventories of food, supplies and equipment. Trained new employees to perform duties.
Monitored daily operations to ensure adherence to established policies and procedures.
Resolved and investigated complaints regarding service, food quality and accommodations.
Reviewed menu items on a regular basis to ensure quality standards were met. Created detailed reports on weekly and monthly revenues and expenses. Established restaurant business plan by conferring with people in community to select food and beverage offerings.
Maintained safe working and guest environment to reduce risk of injury and accidents. Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue. Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry. Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits. Established cash control systems for register transactions. Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts. Oversaw food preparation, production and presentation according to quality standards. Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences. Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
EDUCATION AND TRAINING
High School Diploma
Humble High School May 1989
Humble, TX
CERTIFICATIONS
Serve Safe Certified
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