Customer Service Exceptional
Resume:
Brianna Castillo
Jersey City, NJ *****
*************@*****.***
Experienced Bottle Server
May 2023 - August 2023
Coco Nightclub, Miami - Bottle Server
● Provide proper and professional cocktail service in a friendly courteous and timely manner resulting in guest satisfaction
● Welcome guests with personal attitude and smile offering to bring beverage orders while reviewing menu options
● Listen and respond to guest inquiries in polite manner
● Maintain cleanliness and sanitation of guest area and equipment at all times, removing empty glasses/glasses
● Maintained working in high pressure environment
May 2021 - November 2021
Barcode, Elizabeth NJ - Bottle Server
● Maintained knowledge of different types of liquors and champagnes
● Good skills in cocktail preparation
● Skilled in computing bills and using POS to facilitate payment
● Familiarity with restaurant’s menus and specials
● Exceptional customer service skills
● Good knowledge of food and beverage terminology and service techniques
● Ability to maintain absolute cleanliness around the service area January 2020 - May 2021
The Lobby, Elizabeth NJ - Bottle Server
● Greet guests and provide them with a menu
● Demonstrate knowledge of bar menu and available products
● Upsell drinks and recommend food and beverages
● Maintain cleanliness of the bar and service areas
● Assist in restocking the bar and keeping it well- stocked
● Maintain POS system accurately and assist in closing duties
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