Technical Writer Senior
Resume:
Joan Janes
Newmarket ON • 416-***-**** • *******@********.***
Summary
I am a seasoned technical writer and editor, and content writer, who has worked in diverse industries ranging from finance to educational training to IT. I have a passion for making a document or website quick, easy, and enjoyable to navigate so the audience wants to use the product. I am also totally focused on making each piece of text accurate and understandable. My LinkedIn profile is at https://ca.linkedin.com/pub/joan-janes/1/20/982.
I meet and manage deadlines, collaborating with SMEs (Subject Matter Experts), project managers, marketers, business analysts, stakeholders, and other writers involved in projects. I am naturally analytical and systematic, and love the challenge of being accurate and comprehensive. I also enjoy creating work-arounds where projects require them.
Some of the technical writing/editing content artifacts I have delivered are:
•content/UX projects
•business process maps and business process text
•policy and procedures documents
•instructional design for e-learning: asynchronous delivery
•user guides and online Help
•documentation standards: both templates and style guides
•reference/quick reference material
•forms
•business process designs (in collaboration)
•documentation project management
As an information analyst, I:
•analyze/revise website and document structure
•write/edit website content, and customize and edit user interfaces for business applications
Industries
Academic
Health: Long Term Care, Mental Health Care, Home Health Care
Audio Visual
Human Resources
Automotive
Insurance
Commercial Real Estate
Law School
Commercial Relocation
Marketing
Energy: Hydro – Nuclear
Publishing
Finance/Banking: Account Opening/Closing, ATM Deposits, Capital Markets, Customer Data, Electronic Cheque Processing, Estates, IT, Mortgages, Term Deposits
Securities
Government: Provincial, Municipal
Telecommunications
Professional Experience
Stefan Management Consulting • Toronto ON Apr 2025–present
Trainer/Editor (part-time)
• Teaching technical writing to individual (Word)
•Creating and editing user guide for publication (Word)
Carolyn Watt & Associates Inc. • Mount Albert ON Jan–Mar, present 2025
Editor (XOR One—The Ohana Saga [Book 1] by CAM Friedmann)
• Editing 348-page science fiction novel (Word)
•Finalized formatting for publication (Word)
Carolyn Watt & Associates Inc. • Mount Albert ON Aug 2024–Sep 2024
Editor (The Words I Write by Andy Winter)
•Edited 250-page poetry book (Word)
• Reviewed final copy for publication (Word)
Carolyn Watt & Associates Inc. • Mount Albert ON Aug 2024–Sep 2024
Editor (XOR One—The Ohana Saga [Book 2] by CAM Friedmann)
• Edited 350-page science fiction novel (Word)
•Finalized formatting for publication (Word)
Pen and Ink Limited • Newmarket ON Oct 2023–Jan 2024
Editor (freelance project: part-time)
• Organized graduate submissions for student to Canadian law schools (Word)
• Edited text for graduate submissions for student to Canadian law schools (Word)
City of Toronto IT • Toronto ON Oct 2022–Mar 2023
Technical Writer (contract position)
• Developed table of contents and edited submissions and other text for annual report (PowerPoint)
• Wrote procedures document on IT procurement (Word)
Bayshore HealthCare • Toronto ON Sep 2022–Dec 2022
Technical Writer (freelance project: part-time)
• Copyedited user guide text on home healthcare (Word)
• Set up template for user guide (Word)
LifeWorks • Toronto ON Sep 2022–Oct 2022
Editor (freelance project: part-time)
• Copyedited set of 26 write-ups (2-5 pages each) on mental health/well-being (Word)
• Set up text layout on some pages (Word)
Mainly Mac Apple Authorized Dealer • Markham ON Mar 2022–Jul 2022
Editor (freelance project: part-time)
• Copyedited large-scale book manuscript (Word)
• Created front matter for large-scale book manuscript (Word)
BGRS • Toronto ON Jan 2022–Feb 2022
Technical Writer/Editor (contract position)
• Wrote user guide/policy chapters for governance business application for internal audience (Word, pdf, SharePoint)
• Wrote user guide/policy chapters for governance business application for external audience (Word, pdf, SharePoint)
CIBC • Toronto ON Sep 2021–Oct 2021
Technical Writer (contract position)
• Wrote/Updated wealth management regulatory information on a team for a Change Management process (Word, pdf)
• Edited wealth management regulatory information (Word, Excel, pdf)
Destination Ontario • Toronto ON May 2021–Sep 2021
Technical Writer/Editor (contract position: part-time)
• Edited business cases, policies, text (all kinds) for human resources, SAP payroll, etc., job descriptions (Word, Excel)
• Wrote text (all kinds), for example organization charts, job description, 88 Ontario tourist photo captions for blind persons (Word, Excel)
CIBC • Toronto ON Jan 2020–Jul 2020
Technical Writer/Editor (contract position)
• Wrote/Edited IT information and e-learning documents, e.g. installation, configuration, and operations – large-scale project for audio-visual devices and equipment (Word, Skype)
• Wrote business processes, including change management, policies, and procedures for audio-visual technology (Word, Visio, Skype)
Sun Life Financial • Waterloo ON Aug 2019–Nov 2019
Technical Writer/Editor (contract position)
• Edited/Proofread several reference manuals for AWS Cloud Services, such as for role of templates, plus policies, permissions, logging for audit, cyber security, and change management (Word, SharePoint)
• Created a documentation template and standards for the project (Word, Excel, Visio, SharePoint)
TELUS Communications Inc. • Toronto ON Oct 2018–Dec 2018
Technical Writer/Editor (contract position)
• In Agile environment, collaborated with process owners
• Created a documentation template and standards for IT service management
• Wrote and edited ITIL documents for business processes, policies, cyber security, plus some SOPs, such as payroll, and large-scale project for IT such as Change Management, Problem Management, Incident Management, and Service Level Management (Word, Excel, Visio, PowerPoint)
Pen and Ink Limited • Richmond Hill ON Jul 2018–Dec 2021
Content Writer/Editor (freelance project: part-time)
• Did page layout and navigation for website
• Edited asynchronous e-learning text for web content (Word)
Elections Ontario • Toronto ON Mar 2018–Apr 2018
Technical Writer (contract position)
Designed template for manuals
Wrote policy/SOP e-learning manual for election IT/network equipment setup for returning and training offices (Word)
• Wrote policy/process/SOP e-learning manual for election IT/network equipment decommissioning for returning and training offices (Word, Visio)
Previous Engagements: Technical Writer/Editor
HSBC Canada • Toronto ON Aug 2016-Sep 2017
Royal Bank of Canada (RBC) Ltd, Capital Markets • Toronto ON Dec 2015-Feb 2016
Polaris Consulting & Services Ltd. (Client BMO) • Toronto ON Aug 2015-Nov 2015
CIBC • Toronto ON Sep 2014–Dec 2014; Feb 2015-Mar 2015
First Capital Realty (FCR) • Toronto ON Jun 2012–Aug 2014
Ontario Power Generation (OPG) • Pickering ON May 2006–Jul 2006
Bevertec Inc. • Mississauga ON Oct 2005-Jan 2006; Sep 2009-Nov 2009; Mar 2012-Jun 2012
Humber College/George Brown College (teacher)• Toronto ON Apr 2003-Dec 2005
News Marketing Canada • Toronto ON Dec 2001-Mar 2002
Workplace Safety and Insurance Board (WSIB) • Toronto ON Apr 2001–Nov 2001
Imperial Oil Limited • Toronto ON Sep 2000-Oct 2000
Ivanhoe Cambridge • Toronto ON Nov 1998–Aug 2000
Ontario Ministry of Health and Long-Term Care • Toronto ON Jun 1998–Nov 1998
APG Solutions and Technologies Inc. • Toronto ON Aug 1997–Dec 1997
Thomson Carswell • Toronto, ON Jun 1995–Apr 1996
Imperial Oil Limited • Toronto ON Oct 1994-Mar 1995
Dial-A-1 Resources • Toronto ON Jun 1990-Jun 1991
Swiss Bank Corporation • Toronto ON Jun 1989–Mar 1990
HR Hi-Tech • Mississauga ON Jan 1989–Mar 1989
Canadian Depository for Securities Ltd. • Toronto ON Oct 1986–Dec 1988
Bank of Nova Scotia • Toronto ON Apr 1986–Oct 1986
Gellman, Hayward & Partners Ltd. • Toronto ON Nov 1985–Apr 1986
UX Software Inc. • Toronto ON Mar 1985–Oct 1985
Northern Telecom Canada Ltd. • Toronto ON Jul 1984–Jan 1985
Honda Canada • Toronto ON Dec 1983–Jul 1984
New Age Software Limited • Toronto ON Jun 1983–Dec 1983
Related Professional Experience: Consulting
Technical Writer/Editor (freelance) Jun 1991–Sep 1994
Trained (synchronous) end users; mentored technical writing professionals
Private Tutor: English (freelance position: part-time) Jan 2003-Dec 2005; Jan 2019-Present
Tutored/Tutoring high school students in regular English courses and SAT
Education
MASTERS OF EDUCATION, LINGUISTICS and NATIVE STUDIES • University of Toronto
BACHELOR OF ARTS, ENGLISH • University of Toronto
CERTIFICATE • Writing Usable User Documentation • Edmond Weiss Methodology
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