Desktop Support Help Desk

Jennine Emert

https://www.linkedin.com/in/jenemert/ ********@*******.***

Seasoned IT professional who can easily interact with clients and fellow employees to set up the necessary requirements to complete projects in a professional and prompt manner. Ready for an opportunity to build good things.

Skills

While I gained valuable insights as a software developer, I have found my true passion and strengths lie in desktop support, which is why I am shifting my focus back to this field. I am currently working towards my A+ certification to deepen my ability and transition into a desk support specialist role. Experience

Desktop Support Technician * StitchesNBows * Gallatin, TN * 04/2011 - present Performed assorted part time help with setting up LAN as well and printer support, laptop repair or replacement, and other IoT devices.

Back End Developer Quaver Ed * Nashville, TN * 08/2021-03/2024 Responsible for creating the data capture tools used to create custom learning experiences for clients. Design clearly written code and unit test web applications by applying quality programming knowledge of languages used in APIs for front end projects. Worked with other departments by developing custom screenshot software for assorted projects. Field Service Technician * Unisys/Henkel * Bowling Green, KY * 02/2020-08/2021 Provided comprehensive technical support to over 200 plant staff, managing desktop and laptop computer issues, including troubleshooting, upgrades, and maintenance. Successfully resolved hardware and software issues, improving overall productivity, and minimizing downtime.

Help Desk Specialist * Schurman Retail Group * Goodlettsville, TN * 08/2018-11/2019 Remotely supported 300 desktop computers across multiple retail locations, providing troubleshooting and technical aid. Guided staff through the setup and configuration of network switches and peripherals, ensuring seamless network connectivity and efficient operations.

Help Desk/Major Incident Manager * Apex/Dell/Boeing * Donelson, TN * 11/2016-09/2018 Worked as a Dell employee which provided desktop support to thousands of Boeing employees, including password recovery, assistance with Concur travel reimbursement processing, and troubleshooting of printers, computers, and peripherals. Ensured efficient resolution of technical issues, enhancing user productivity and satisfaction. Web Application Developer * RR Donnelley and Sons * Antioch, TN * 03/2005-04/2011 Worked as full stack developer to develop tools to manage client interactions for mortgage companies Education

Western Kentucky University January 2005 - December 2006 Bachelor’s Degree in Computer Information Technology Volunteer State Community College January 2003 - December 2004 Associate degree in computer information systems

Interests

Puzzles: Can represent analytical skills and problem-solving Traveling: Can indicate adaptability, openness to new experiences, and knowledge of diverse cultures Soap Making: Enhances my analytical skills and my ability to pay attention to detail, ensuring high-qualify outcomes in both personal and professional projects

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