Customer Service Representative

Dionne Kidd

Kansas City, MO ***** ************@*****.*** 816-***-****

Professional Summary

Motivated and results-driven Customer Service and Loan Specialist with over 10 years of experience in financial services, call centers, and sales environments. Proven ability to handle high call volumes, resolve customer issues effectively, support loan processing, and drive new business. Skilled at building strong client relationships, multitasking in fast-paced environments, and providing outstanding service. Proficient with Microsoft Office, Salesforce, and remote work platforms. Available to start with 24-hour notice. Core Skills

● Customer Service Excellence

● Loan Processing & Underwriting Support

● Call Center Operations (High-Volume: 75+ calls/day)

● Problem Solving & Conflict Resolution

● Sales, Cross-Selling & Financial Services Promotion

● Microsoft Office Suite (Word, Excel, Outlook)

● Salesforce CRM

● Remote Customer Support

Professional Experience

NB Loan Specialist

Mainspring Management, LLC – Overland Park, KS

Present

● Generate new loan business through phone, email, and text outreach.

● Guide customers through the loan application and approval process.

● Collaborate with underwriting to verify eligibility and ensure fast approvals.

● Deliver exceptional customer service while meeting monthly sales goals. Customer Service Representative

TruGreen – Lee’s Summit, MO

Feb 2024 – Dec 2024

● Managed high-volume inbound calls, processed payments, and educated customers about lawn services.

Customer Sales Associate

inMotion – Kansas City, MO

Dec 2023 – Feb 2024

● Sold high-end headphones and technology products at MCI Airport; operated as both sales associate and cashier.

Investor Services Representative (Remote)

SS&C Technologies

Mar 2022 – Mar 2023

● Supported clients with retirement and investment accounts; handled stock-related inquiries with professionalism.

Customer Service Representative (Remote)

Wider Circle – Detroit, MI

Apr 2021 – Oct 2021

● Engaged senior health insurance members, promoting event participation and community connection initiatives.

Customer Service Representative (Remote)

TDB Communications, Inc.

Oct 2020 – Mar 2021

● Supported unemployment claims processing for Washington, DC residents during critical periods.

Call Center Representative

TriWest – Kansas City, MO

Mar 2019 – Sep 2019

● Handled 75+ daily calls; resolved inquiries related to U.S. Census procedures and updated customer records.

Cashier/Customer Service

Popeye’s Restaurants – Independence, MO

Dec 2017 – Jan 2019

● Delivered front counter and drive-thru service; supported inventory management. Bank Teller/Customer Service Representative

Security Bank of Kansas City – Kansas City, KS

Apr 2016 – Dec 2017

● Managed daily banking transactions, customer inquiries, and account support. Loan Service Counselor

Capital Finance Loans – Independence, MO

Apr 2015 – Feb 2016

● Managed delinquent auto loans; negotiated payment arrangements; utilized skip tracing and repo coordination.

Education

High School Diploma

Ruskin High School – Kansas City, MO

Graduated May 2015

Certifications & Technical Skills

● Salesforce CRM

● Microsoft Office (Word, Excel, Outlook)

● Remote Work Platforms

● Call Center Software

● Cold Calling and Sales Techniques

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