Sales Associate Customer Service
Resume:
Kaitlin A. OBrien
************@******.***
Yonkers, New York
www.linkedin.com/in/kaitlinobrien24
EDUCATION
Indiana University, Bloomington May 2027
Economics GPA 3.45/4.00
Financial Literacy, Kelley School of Business
• Relevant Coursework: Economics macro and micro, Statistics for Economics, Excel for Business, Business presentations, Econometrics
EXPERIENCE
Ann Taylor- White Plains, NY May 2025 - Present
Sales Associate
• Built authentic, long-term customer relationships by actively listening to client needs, offering honest tailored styling advice that encouraged repeat business and enhanced brand loyalty
• Maintained a 90% customer satisfaction rating by delivering personalized service, resolving issues efficiently, and fostering relationships through attentive communication with all customers
• Consistently met and exceeded team sales goals by applying strong product knowledge Westchester Country Club - Rye, NY May 2024 - August 2024 Customer Service
• Managed member inquiries, special requests, and maintained a high level of attention to detail while fostering strong relationships with club members, contributing to a welcoming and positive atmosphere
• Supported daily operations, including cocktail serving, overseeing check-ins, and leading a group of bussers in order to maintain a clean and organized club
• Handled difficult or sensitive situations with professionalism, resolving complaints or issues promptly and effectively to maintain member loyalty
Westchester Skating Academy - Elmsford, NY June 2019 - August 2024 Instructor and Management
• Organized and planned Learn to Skate classes for over 100 kids and adults
• Developed strong interpersonal and communication skills by assisting guests and resolving scheduling conflicts Edgemont Day Camp - Edgemont, NY June 2023 - August 2023 Head Counselor
• Responsible for the care of 22 eight to ten year olds, ensuring safety, engagement, and a positive environment
• Managed conflict resolution among campers and maintained clear communication with staff and parents ACTIVITIES
Alpha Omicron Pi - Bloomington, IN November 2024 - Present New Member Education Coordinator
• Managed budgeting and financial planning for a class of 80 new members, ensuring cost-effective solutions while maintaining high engagement.
• Developed and presented weekly financial workshops for members, covering dues, financial responsibility, and personal budgets.
• Led and coordinated educational workshops and activities, promoting personal development, leadership, and community engagement
Figure Skating at IU - Bloomington, IN August 2024 - Present Head Treasurer
• Managed the Figure Skating team’s financial operations, including budgeting for a team of over fifty people
• Prepare and present monthly financial reports to club sports at IU and Frank Southern Ice arena
• Managed the preparation and submission of tax documents and compliance filings ENGin- Kyiv, Ukraine June 2022 - Present
Communicator
• Engaged in culturally encroaching exchanges, fostering an understanding of American and Ukrainian cultures and language nuances through weekly video calls and social media outreach
• Developed strong interpersonal communication skills with a fellow business student at the University of Kyiv
• Delivered a well received speech with students from the University of Kyiv to an audience of over 300 individuals, sharing insights about the ENGin program and the impact of the war on students today in Ukraine Rye Figure Skating Junior Board - Rye, NY August 2022 - August 2023 President
• Represented all community figure skaters in a 250 member club
• Facilitated Board meetings and guided decision making processes including financials and activities SKILLS/INTERESTS
Figure Skating * Weight Lifting * NY Rangers * Irish Traditional Music
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