Desktop Support Application

Dwight D. Perry

303-***-**** ************@*****.***

Professional Summary:

IT Application Support professional with 15+ years’ experience supporting both large and small-scale enterprise environment. Strong problem-solving skills used to train desktop support technicians and streamline large systems. Repeatedly upgraded and re-configured systems to produce a more user-friendly experience and greater efficiency. CORE COMPETENCIES:

• Support VPN users and VDI instances

• Experience with Microsoft Azure, Intune,

and Office 365

• Desktop support for Windows 7, 10 & 11

• Manage accounts and assets in Active

Directory

• Handle software distributions and

updates

• Skilled in server and desktop

backup/restore processes

• Implement and test disaster recovery

plans

CERTIFICATIONS:

• A+ hardware

• Network+

• MCP Windows XP

• MCP Windows Server 2003

• Microsoft Azure Fundamentals AZ 900

• Microsoft Azure AI Fundamentals AI 900

• Microsoft Data Platform Fundamentals MS 900

• SF85 Public Trust Security Clearance

• ITIL Foundation

EMPLOYMENT:

Guardian Dentistry Partners - Miami, Fl System Administrator 2023-present

• Remotely support 164 practices across 11 states

• Administer Azure and Intune for remote locations

• Manage network user accounts for dental practices

• Create and modify shared mailboxes and distribution lists in Exchange

• Image hardware, install applications, and ship to end users

• Maintain remote guest access for SharePoint and Dropbox Jefferson County Government - Golden, Co Application Support 2017-2023

• Configured and supported VDI and VPN for 1200 remote users during COVID

• Trained IT interns to manage incidents per Jefferson County standards

• Managed network user accounts for 1500 users

• Created and modified shared mailboxes and distribution lists in Exchange

• Deployed, repaired, and trained users on hardware and peripherals

• Troubleshot desktop computing issues based on service requests Syncroness Inc - Centennial, Co Application Support 2014 - 2016

• Installed and maintained operating system and AutoCAD applications for customer (United Launch Alliance)

• Supported engineering team by troubleshooting software and hardware issues for engineering team

• Created inventory of software and licenses to eliminate redundant installations and licenses

• Created and appended documentation for desk side support team to help expedite call resolution

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