Customer Support Project Management

Matt Liwski

Virginia Beach, VA 336-***-**** ********@*****.***

Objective

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills

Customer support, Windows, AD, Azure/Entra, Office, GSuite, Project Management

Experience

Inmar Intelligence, Senior Engineer, Winston Salem, NC March 2016 – March 2025

Provided support for a diverse user base consisting of 1,400 office/remote workers and 1,200 warehouse employees located across various states. Executed tasks such as installing hardware/software applications, establishing new offices in Cambridge, MA and Rogers, AR. Installed scanning lines in Libertyville, IL and Grand Prairie, TX. Provided testing for all new hardware and software, and remediation for security vulnerabilities.

United Guarantee, Technical Analyst, Greensboro, NC June 2012 – February 2016

Provided support for a diverse group of approximately 3,800 sales and administrative associates across all 50 states and additional territories. Assisted with the submission of mortgage insurance claims by providing necessary hardware, software and procedural guidance. Provided support and managed access for the corporate data center.

Wells Fargo, Technical Support Contractor, Winston Salem, NC October 2010 – June 2012

Aided businesses by providing hardware advice and procedural guidance with making deposits under strict bank deadlines. Provided remote software support and installation.

Wells Fargo, Business/Technical Analyst, Winston Salem, NC October 1998 – October 2008

Assisted with server, network, desktop and teller equipment setup at 700 bank branches and offices. Oversaw the implementation/installation of Lotus Notes and network printers across all locations. Managed equipment transfers/installations during four bank acquisitions.

United States Army, Squad Leader, Fort Hood, TX September 1987 – August 1991

11C – Indirect Fire Infantryman

Education

University of Connecticut, Bachelor of Arts: English and History

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