Property Management Community Manager

Douglas D. Cook

**** ****** ****** **** ******, SE Apt B-8 ● Washington, DC 20020 ● 202-***-****

SUMMARY

Results-driven Building Manager with 25 years’ experience overseeing multi-million-dollar properties. Proven track record in property management, ensuring optimal operational efficiency, tenant satisfaction, and adherence to budgets. Skilled in managing maintenance teams, negotiating contracts, and implementing cost-effective strategies that enhance property value. Adept at fostering strong tenant relationships and addressing concerns promptly, contributing to high occupancy rates and retention. Strong knowledge of building systems, compliance regulations, and property marketing strategies. Committed to delivering exceptional service while maximizing profitability and maintaining the integrity of high-value assets.

EMPLOYMENT

Noble Realty Advisors 2023 to 2024

Resident Manager

Successfully managed a portfolio of residential properties, resulting in increased tenant satisfaction

Developed strong relationships with tenants through proactive communication and conflict resolution, leading to reduction in tenant turnover

Coordinated all maintenance and repair activities, contributing to decrease in maintenance costs through timely completion of work orders

Supervised a team of maintenance staff and contractors, providing training and support to enhance service delivery and operational efficiency.

Organized resident events and activities to foster a sense of community, enhancing tenant relationships and engagement

Utilized property management software to generate report on occupancy, maintenance, and financial performance, enabling data-driven decision-making

TM Associates Management, Inc. – Rockville, MD 2022 to 2023

Community Manager

Acted as the primary point of contact for residents, addressing concerns and fostering a positive community atmosphere

Oversaw property maintenance, ensuring timely resolution of maintenance requests and upkeep of facilities and amenities

Managed leasing processes, including tenant screening, lease renewals, and eviction procedures

Organized and promoted community events to enhance resident engagement and build a sense of community

Prepared regular reports on property performance, occupancy rates, and resident satisfaction

Supervised on-site staff and coordinated with vendors and contractors for property services

WMATA – Washington, DC 2010 – Present

Maintenance Worker

Conduct routine inspections and perform maintenance on transit facilities, including rail stations and bus depots, ensuring optimal safety and functionality

Maintain cleanliness and order in facilities, including public areas and restrooms, in compliance with health and safety regulations

Operate maintenance equipment and machinery, including lifts and power tools, n a safe and efficient manner

Respond promptly to work orders, documenting completed tasks and reporting additional issues to supervisors as needed

Assist in emergency response efforts, troubleshooting and resolving power outages or equipment failures

Participate in ongoing training programs to enhance skills and stay updated on new maintenance techniques and technologies

DBT Development Group, LLC – Washington, DC 2000 to 2022

Building Property Manager

Oversaw daily operations of multi-million dollar properties, ensuring optimal performance and tenant satisfaction

Managed a team of maintenance staff and contractors, coordinating repairs and renovations to enhance property value

Handled tenant inquiries and complaints, contributing to an increase in tenant satisfaction

Performed routine maintenance and repairs for 120 rental units and common areas, including carpentry, plumbing leaks, structural repairs of partitions, walls, doors, fences, window frames, office furniture and shelves.

Responded to work orders from residents, ensuring timely resolution of maintenance issues

Conducted regular inspections of the property to identify and address potential maintenance concerns.

Collaborated with maintenance team to develop and implement preventive maintenance plans, reducing emergency repairs by 30%

Assisted in landscaping and groundskeeping efforts to maintain aesthetic appeal of the property

Managed inventory of maintenance supplies and tools, ensuring adequate stock levels for timely repairs.

Worked alongside contractors for major renovations and repairs, ensuring compliance with safety standards and regulations

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