It Support Technical

Raymond Wilson

Agile Project Manager, Current IT Support Specialist @ Con Edison

EDUCATION

Bachelors of Science - Computer Science

Arcadia University, Philadelphia, PA

Conferred May 2023

• Relevant Coursework: Data Structures and Algorithms, Operating Systems, Discrete Math, Calculus I & II, Object-Oriented Programming (Java, C++, Python), Database Management Systems (SQL, NoSQL)

• Skills: Python, Java, C++, SQL, R, HTML/CSS, Flask, React, Jupyter Notebooks, VSCode, IntelliJ, UI/UX

INDUSTRY EXPERIENCE

IT Specialist, Project Lead

Con Edison, New York, NY

August 2023 - Ongoing

• Everyday tasks include resolving 15-20 IT support tickets daily in ServiceNow ticketing system. Assist in procurement of peripherals and other IT Assets using Microsoft Intune and Calero. Currently leading an off network IT audit to ensure device compliance and security. Currently collaborating further with security teams to assess cybersecurity risks through forensics analysis and malware detection Related Skills: Network Administration (LAN/WAN), SCADA Systems, Database Management, Machine Reimaging, ITIL Framework/Service Management, Systems Integration, Disaster Recovery Planning, Wireshark 1 Irving Plaza, New York, New York ************@*****.*** 404-***-**** Scrum Master, Senior IT Support

Arcadia University, Philadelphia, PA

May 2021 - August 2023

• Managed day-to-day IT operations and infrastructure as Senior IT Support while serving as Scrum Master to streamline task execution and team coordination. Ensured system reliability, resolved technical issues promptly, and supported agile delivery of IT solutions across departments Related Skills: Network Administration (LAN/WAN), Database Management, Jira / Confluence, Trello/Asana, Azure/DevOps/TFS, Miro, Slack, Microsoft Teams, Microsoft Office, Google Office, Git/Github, ServiceNow, Zendesk, Windows & Linux Server Administration, Amazon AWS

Presales Solution Architect

Dell Technologies, Boston, MA

May 2022 - August 2022

• Supported the presales engineering team at Dell Technologies by assisting in the design and presentation of IT solutions tailored to client needs. Gained hands-on experience with Dell’s enterprise technologies, including storage, servers, and cloud infrastructure, while contributing to technical demos and proposal development. Collaborated with cross-functional teams to better understand customer requirements and the end-to-end sales process.

Related Skills: Salesforce CRM, Microsoft Azure, Dell EMC Product Suite, Cloud & Virtualization Concepts, IT Infrastructure Knowledge (Servers, Storage, Networking), PowerShell / Bash (basic scripting), Tableau / Power BI, Pre-Sales Lifecycle Understanding, Solution Proposal Support

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