Customer Service Office Manager
Resume:
Eddlisa Burke-Thompson
Gainesville, FL, 32608
******************@*****.***
Manager Director
Professional Summary
Experienced, customer- focused professional with a decade in retail and office management. Seeking to utilize hospitality skills, tech- savviness, and passion for customer satisfaction in a dynamic career.
Professional Endeavors
Retail Manager
Family Dollar, Salvation Army, Ross, and Marshalls - 2017-2023
● Managed daily operations of the retail store, including staff supervision, inventory management, and customer service.
● Implemented sales strategies to achieve and exceed sales targets.
● Trained and coached staff on product knowledge and customer service techniques.
● Resolved customer issues and complaints promptly and effectively. Office Manager
New Generation Productions LLC - Feb, 2021-2024
● Oversaw administrative functions, including scheduling, invoicing, and correspondence.
● Implemented efficient office procedures to streamline workflow and increase productivity.
● Managed office supplies and equipment maintenance to ensure smooth operations.
● Provided support to senior management and staff as needed.
● Remote CRM work
Office Administrator Customer Services Representative Alorica, Assurant, Gainesville Housing Authority - 2022-2024
● Handled day-to-day administrative tasks, including answering phones, managing calendars, and organizing meetings.
● Maintained electronic and paper filing systems to ensure accurate record-keeping.
● Assisted with data entry, document preparation, and other clerical duties.
● Collaborated with colleagues to support office-wide initiatives and projects. EDUCATION
● Technical School -Real Estate - 2019
● Shopify Academy- E-Com Store Set Up- 2017-2019
● Shaw Academy- Web Design - 2017-2019
● Robert Morgan- Cosmetology - 2013-2014
● High School- Southwest Senior High School- 2009-2012
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