Behavioral Health Change Management

CHASSIDY MAYO

Dallas-Fort Worth, TX *************@*****.*** 832-***-**** linkedin.com/in/chassidy-mayo- SUMMARY

• 10+ years driving operations, change management, and organizational growth across healthcare, nonprofit, education, and startup sectors.

• Boosted operational efficiency by 30% through systems implementation and cross-departmental optimization.

• Cut onboarding timelines by 35% and improved compliance accuracy by 40% via SOP and workflow redesign.

• Directed programs serving 5,000+ annually with a focus on measurable outcomes, equity, and community impact.

• Known for transforming complex challenges into strategies that align people, process, and purpose.

PROFESSIONAL EXPERIENCE

Program Director Dallas, TX/ Hybrid

Southwest Key Programs 01/2025 - Present

• Lead behavioral health and wellness initiatives across Texas supporting at-risk youth and families.

• Built customized SOPs and operational dashboards improved data reporting accuracy by 40%.

• Streamlined cross-functional workflows across HR, Finance, and Compliance reduced delays by 25%.

• Supported 200+ youth and family service cases with improved outcome tracking and team coordination.

State Operations Director Dallas, TX/Remote

Revolution Field Strategies 06/2024 – 12/2024

• Directed daily operations for 1,000+ canvassers across Texas improved field deployment efficiency by 30%.

• Launched inclusive hiring strategy increased BIPOC representation by 20% across state teams.

• Integrated tech platforms for time tracking and routing reduced absenteeism and missed hits. Assistant Director of Recruitment & Operations Dallas, TX/Remote Fullmind Learning 08/2021 – 04/2024

Revamped onboarding and recruitment cut time-to-hire by 35% and increased educator onboarding by 25%.

• Facilitated monthly performance reporting for C-suite leaders informed strategic shifts and forecasting.

• Standardized compliance workflows enhanced audit readiness and reduced document errors by 40%.

Practice Director Pearland, TX/Hybrid

Smile Doctors Braces 08/2016 – 03/2021

• Led daily clinic ops at a high-volume practice boosted patient satisfaction by 22% YoY.

• Restructured scheduling system raised daily capacity by 30% and improved wait time benchmarks.

• Developed team accountability program reduced turnover by 10% and improved quarterly performance scores.

HR Operations Manager Houston, TX/Hybrid

Hongry Jones Delivery Service 04/2013 – 08/2016

• Spearheaded HR process overhaul improved operational efficiency by 22% and retention by 15%.

• Standardized training and compliance procedures cut error rates by 15% and boosted accuracy.

• Managed logistics coordination for 100+ deliveries/month upheld 95% customer satisfaction rate.

• Supervised 50+ staff and resolved personnel concerns improved employee satisfaction by 20%.

LEADERSHIP & SERVICE

Chief Operating Officer (Volunteer)Dallas, TX

The Walter Bruce Foundation 2024 – Present

• Designed operational systems for events impacting 1,500+ underserved residents annually.

• Enhanced volunteer onboarding trained 50+ individuals, raising readiness by 35%.

• Supported donor relations strategy improved retention by 18% and increased recurring donations.

Ministry & Community Involvement (Volunteer)

Dallas, TX Various Organizations – DFW Metroplex & Jamaica 2024 – Present

• Facilitated 10+ small groups helped launch 4 new community-led support circles.

• Led coordination of volunteer teams at major conferences improved scheduling and capacity planning.

• Participated in 2 international mission trips focused on mentorship, youth outreach, and evangelism.

TECHNICAL SKILLS

HR Systems: Salesforce, Rippling, Paylocity, Paycom, ATS Systems (Lever, Dayforce, Workday, Clearco, Workable, ICIMS, UKGpro)

Project Tools: Coda, Asana, Miroboard

Communication: Aircall, Zendesk, Slack, Teams, Discord, GroupMe Data Tools: Microsoft Office Suite - Excel, Google Workspace - Google Sheets, Power BI Learning Management Systems: Workday LMS, Blackboard Learn, Moodle, Canvas LMS EDUCATION & CERTIFICATIONS

Master’s in Education in Counseling Development, Lamar University (May 2024) Master’s in Public Health, Lamar University (2018) Bachelor of Science in Psychology, Lamar University (2016) Certifications: Licensed Life Coach (2024)

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