Customer Service Security Officer

Joshua Jones

Charlotte, NC 216-***-**** ***********@*****.***

Experience

Department of Homeland Security Lead Transportation Security Officer 2022 – Present

Monitors and conducts passenger screening while upholding customer service standards

Enforces airport regulations and implements security screening procedures

Completes incident and accident reports, and assists with investigations

Responds to security breaches and emergencies

Trains, monitors, and reports progress of new officers

Reviews IDs and other paperwork to verify personal information and to check for fraudulent documents

Provides security and protection to travelers across all transportation sectors

Coordinates and maintains smooth passenger traffic flow through airport security checkpoints

Serves as a member of the Honor Guard; selected for precision, discipline, and ceremonial duties

Leads 24-30 full performance level transportation security officers

Identifies and balances workloads and tasks

Provides input on employee performance, reassignments, and awards

Occasional travel

United States Postal Service Mail Carrier 2016 - 2022

Demonstrates flexibility, adaptability, creativity, and teamwork decision making

Distributes mail to residences and businesses; delivering to approximately 1,100 customers per shift

Completes incident and accident reports

Organizes mail into mailboxes and post office boxes with high levels of accuracy

Manages electronic record systems

Direct interaction with customers to deliver mail, packages, and ordered goods Classic Auto Group Service Advisor 2014 - 2016

Greets customers and asks open-ended questions to better determine needs

Handles customer issues with confidence, using complex problem solving to provide effective resolution

Develops documentation and logs of implemented solutions on generated and submitted reports

Maintains high customer satisfaction standards to meet or exceed targets

Delivers prompt service to prioritize customer needs

Manages over 20 customer calls per day

Education

Cleveland Heights High School, Diploma 2013

Skills Abilities Achievements

Reporting

Customer Service

Oral and Written Communication

Professionalism

Leadership

Time Management

Alarm Response

Security Inspection

High Work Ethic

Contact this candidate