Operations Management Computer Science

Summary

A seasoned professional with over **+ years of experience in Operations Management,

Administration and Client Servicing.

Holds the merit of working with renowned organizations like Prime Limousine and Al Khoory Auto leasing LLC.

Skill Highlights

Operations Management Driver management

Fleet Management Vehicle Routing and Planning

Administration

Liaison and coordination

Experience

Operations In charge

From 01-12-2023 till date

As an Operation In Charge at AA M Limousine, responsibilities included: I have experience handling a fleet of 70 cars, overseeing 60 drivers, and managing a team of 5 operation staff members while working as an Operation In Charge at AA M Limousine.

Daily planning with the operation team

Preparing revenue reports daily with the operation team Updating attendance on a daily basis with the operation team Following up on current operations

Ensuring every booking is in the QAT system

Monitoring driver history with the operation team

Handling emergency bookings

Preparing and discussing quotations with the Managing Director Sending booking statements to clients and ensuring on-time invoicing Managing petty cash for operation control

Following up on workshops

Starting new contracts with clients like Tamani Hotel or other new companies Updating Salik reports and fuel usage

Managing fine reports

Updating driver leaves

Operations In charge

From 24-02-2015 To 25-08-2023

• Reporting to the Business Unit Head

• Managing operations staff and drivers.

• Discuss job performance problems with employees to identify causes and issues and to work on resolving.

• Interpret and communicate work procedures and company policies to staff.

• Creating driver rosters and assigning duties accordingly

• Planning the routing and best vehicle movement plans to reduce costs and maintenance on vehicles.

• Conducts physical inspection on all vehicles on daily basis.

• Conduct road test for new driver to ensure that experienced driver will be Contact

Address: Dubai, UAE

Phone: +971-**-*******

Email:

*************@*****.***

Languages

English

Hindi

Pashto

Personal Data

Nationality:

Pakistani

Trainings

MCSE 2000 Practical Lab Course

from CORVIT institute Islamabad.

Router Training Associate Course

from CORVIT institute Islamabad.

* Data Structure

* Data Base Concepts

*Networking & Communication

* Computer Graphics

*Mathematical Computing

* Operation Research Artificial

Intelligence

*Computing System

*System Analysis and Design

* Compiler Concept

Professional Skills

Well versed in MS Office,

Cabman, Orion and Armada

SYED HASSAN RAZA

hired

• Understanding customer needs & recommending suitable vehicle.

• Organizing and managing the Annual leave for all the drivers.

• Handling emergencies and break downs and making arrangement.

• Handling accident cases.

• Vehicle tracking by utilizing the fleet management system to analyze unwanted vehicle movement.

• Updating vehicle maintenance reports on daily basis.

• Follow up with the workshop regarding vehicle repair status.

• Handle vehicle registration renewals and obtaining of relevant passes and permits.

• Verifying and detecting traffic fines and reporting to head office.

• Receiving and verifying service slips, daily service Reports from drivers for documentation.

Operations Supervisor-Tour Section

From 20-05-2009 to 22-01-2015

Prime Limousine Bus and Coach www.primelimousine.com Responsibilities are as follow

• Ensure customer satisfaction & service quality

• Managing the day to day operational activities for 150 drivers

• Evaluation of Driver / Vehicle requirement upon the request

• Overall Supervision in operational activities

• Attending calls of Drivers regarding break downs at any time and making arrangement.

• Handling accident cases.

• Updating vehicle status on daily basis.

• Updating vehicle maintenance on daily basis and to maintain the interior and exterior of vehicle.

• Follow up with the workshop supervisor regarding vehicle status.

• Sending vehicle for renewal.

• Detecting traffic fines and reporting to head office.

• Dispatch and sending drivers for the arrival / departure transfers or even full day /half day tours.

• Receiving service slips, daily service Reports from drivers for documentation.

• Monitoring of drivers.

• Introduced fast dialling system (DC) to contact the large number of the drivers in minimum time.

• The following events were organized from 2009 to 2013:

• Air Show

• Horse Race Events

• Formula One (F1)

Assistant Operations Supervisor

From 13-05-2007 to 20-05-2009

Prime limousine School Transport and VIP Dept

Responsibilities are as follow for School Transport

• Handle the drivers and deliver the duties to them.

• Route planning and handling parents queries.

• Randomly call coach attendants to verify location and presence.

• Ensure all students have boarded and off boarded the vehicles.

• Verify complaints through the CCTV monitoring system in the buses. Education

M.Sc. Computer Science from

University of Peshawar 2003.

B.Sc. Computer Science from

University of Peshawar 2000

RESEARCH

DISSERTATIONS

Computerized payroll system for the

Department of Education (District

Mohammad). The system covers

employees’ allowance, loans, leaves

tax deduction, salary statements, pay

slips and salary sheet. The system is

developed in Visual Basic 6, SQL

Server 7 and Seagate Crystal Report

INDUSTRY EXPERIENCE

Tourism, Events and Hospitality

Luxury Transportation, Business

Tourism and Travel Management,

School Transportation

PERSONAL DETAILS

Date of Birth: 06th Sep 1976

Marital status: Married

Visa status: Employment

Driving License: Light Vehicle

• Tracking vehicles and ensuring that planned routes are taken without diversion

Responsibilities are as follow for VIP Dept

• Interface with supplier net (emirates holiday) for accessing the reservations and if any discrepancy noticed reconfirm with customers in order to rectify and processing the same in our dedicated software.

• Take printout for the arrivals and departure separately. Prepare the short list for the and cross check with the original documents.

• Maintain company files separately and keep all documents copy in the concerned files.

• Attend and answer telephone enquiries and E-mail pass the relevant information to division head.

• Handle the drivers and deliver the duties to them.

• Customers Relation

• Responsibilities include attending telecom reservations, receive reservations both E-mail and Fax, After the keen verification, confirm the service order and send back to the customer by E-mail and fax accordingly Monitoring Executive

From 25-10-2003 to 30-04-2007

Winson (Pvt) Ltd. Islamabad (WINTRAC, Vehicle

Tracking System) www.winson.com.pk

Responsibilities are as follows

• Managing & the proper execution of the Vehicle Tracking Software (VTS) System

• Providing Customers the exact location of vehicle on demand.

• Managing Customers information on the software

• Installed and configuration of Windows NT & Win 2000 servers.

• Maintain the system services & Networking.

• Up gradation and replacement of Hardware and Software systems.

• Hardware diagnostics and Software installations

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