Customer service representative
Resume:
Doris Vinson
Customer Service Representative Balch Springs, TX 75180 *********@*********.***
•To become a valued employee of a growing company offering opportunities of growth and knowledge expansion.
Authorized to work in the US for any employer
Work Experience
CUSTOMER SERVICE
AT&T U-verse Services - Dallas, TX December 2008 to January 2022
Assisted clients with U-verse equipment. Scheduled appointments for clients with trouble issues and dispatched repair techs out to client's location to repair their equipment. Worked with the program called Force and Edge. Handled 150+ Inbound And Outbound Calls
Customer Service Representative
AARP - Dallas, TX
July 2006 to August 2007
•Greet and assist clients, redirect clients to appropriate representatives, screen, redirect calls, maintain referral log and provide information.
Customer Service/Switchboard Operator
Southwestern Bell Telephone Co - Dallas, TX May 1985 to January 2005
Assisted clients with various calls, itemized trouble reports on telephones, dispatched repair techs to client's location to repair phone lines, follow up with client to make sure everything was okay.
Education
certificate
EASTFIELD COMMUNITY COLLEGE - Mesquite, TX
May 2006 to February 2007
Associate in Nursing
Sunshine Certified Nursing School - Dallas, TX November 2004 to February 2005
Skills
•Customer Service
•CSR
•Customer Care
•Call Center
•Medical Records
•Medication Administration
•Microsoft Office (1 year)
•Medical Office Experience
•Medical Terminology
•Multi-line Phone Systems
•Medical Scheduling
•Insurance Verification
•Sales
Certifications and Licenses
Medical Administrative Assistant
May 2006 to Present
•Took courses at East Field Community College and received my certification for Medical Administrative Assistant
CNA
CPR Certification
Assessments
Work Style: Reliability — Highly Proficient
December 2019
Tendency to be dependable and come to work Full results: Highly Proficient
Customer Service — Familiar
June 2020
Identifying and resolving common customer issues Full results: Familiar
Data Entry: Accuracy — Proficient
September 2020
Entering data quickly and accurately Full results: Proficient
Customer Focus & Orientation — Proficient
July 2020
Responding to customer situations with sensitivity Full results: Proficient
Electronic Health Records: Best Practices — Completed
August 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Completed
Active Listening — Completed
June 2020
Actively listening and appropriately responding in conversations Full results: Completed
Attention to Detail — Completed
November 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Scheduling — Completed
June 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed
Typing — Completed
June 2020
Transcribing text using a standard keyboard Full results: Completed
Early Childhood Development — Completed
June 2020
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Completed
Call Center Customer Service — Familiar
January 2020
Applying customer service skills in a call center setting. Full results: Familiar
Food Service: Customer Situations — Proficient
June 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Proficient
Nursing Aide Skills — Familiar
June 2020
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Familiar
Verbal Communication — Familiar
May 2020
Speaking clearly, correctly, and concisely Full results: Familiar
Sales Skills — Proficient
May 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Call center customer service — Completed
August 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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