It Support Data Entry
Resume:
PERSONAL INFORMATION Lav Kumar
Baishakhi Siwan Bihar
********@*****.***
Sex Male Date of birth 22/11/2000 Nationality Indian WORK EXPERIENCE
EDUCATION AND TRAINING
PERSONAL SKILLS
JOB APPLIED FOR
POSITION
IT Support / Computer Operator / Data Entry / Data Operator 5th July 2021 – 26th Feb 2024 Senior System Associate Infosys ltd. (MNC)
L1 Support
Incident handling through ServiceNow (Create, Resolve, Follow up)
Major Incident Management (MIM)
Monitor Networking Device
2021 - 2024
2018 - 2020
2016-2018
2015-2016
Bachelor of Technology (B. Tech)
IES College of Technology (Bhopal, Madhya Pardesh India)
Computer Science
7.20 CGPA
Diploma Engineering
Ch. Devi Lal Govt. Polytechnic Nathusari Chopta, (Sirsa, Haryana, India)
Electrical Engineering
66.73%
Intermediate
D.C Inter College ( Siwan, Bihar, India)
Physics Chemistry Maths (PCM)
56.8%
Schooling
D Bhagat Higher Secondary School (Gopalganj, Bihar, India)
64.4%
Mother tongue(s) Hindi
ADDITIONAL INFORMATION
ANNEXES
Communication skills
L1 Support: Improved communication by clearly explaining technical issues to users, helping them solve problems easily.
Incident Handling (ServiceNow): Built teamwork skills by giving regular updates and following up on issues.
Organisational / managerial skills Incident Handling (ServiceNow): Built teamwork skills by giving regular updates and following up on issues.
Digital competence SELF-ASSESSMENT
Information
processing
Communication
Content
creation
Safety
Problem
solving
Basic User
Skills - Able to
search, retrieve, and
organize data
efficiently.
Independent User
Skills - Comfortable
with email
communication and
online collaboration
tools.
Basic User
Skills - Basic
knowledge of MS
Word, Excel, and
PowerPoint for
creating
documents,
spreadsheets, and
presentations.
Basic User
Skills - Aware of
basic online safety
practices, such as
using strong
passwords and
recognizing
phishing attempts.
Basic User
Skills - Can
troubleshoot minor
computer issues
and use online
resources to find
solutions.
Driving licence Vehicle Class :
Low Motor Vehicle (LMV)
Motor Cycle With Gear (MCWG)
Valid till (21/11/2040)
Passport Number
Issue Date
Expiry Date
Place of Issue
U9818804
16/04/2021
15/04/2031
Patna
List of documents:
Copies of degrees and qualifications;
Testimonial of employment or work placement;
Copy of driving license
Copy of passport
Copy of Aadhar Card
Contact this candidate