Jordan Hill
Warrenton, NC 252-***-**** ***************@*****.***
Professional Summary
Energetic and resourceful professional with diverse experience in customer service, healthcare administration, and retail. Skilled in communication, multitasking, scheduling, and patient support. Adept at adapting quickly in fast-paced environments and committed to providing excellent service with attention to detail.
Experience
Customer Service Hero Eastern Turf Maintenance July 2022 - Present
- Answer inbound calls and assist customers with scheduling and inquiries
- Schedule service calls and coordinate technician appointments
- Process collections, take payments, and scan checks daily
- Maintain communication across voicemail, email, text, and customer portals
- Generate and mail invoices daily
- Prepare reports and assist with customer portal access Referral Specialist Boice-Willis Clinic Dec 2021 - July 2022
- Entered patient referrals and coordinated with specialty offices
- Scheduled procedures and notified patients of appointments
- Obtained prior authorizations for imaging services Patient Care Specialist Boice-Willis Clinic Jan 2021 - Dec 2021
- Managed patient check-in/check-out and verified insurance
- Scheduled appointments and answered patient inquiries
- Handled fax communications and processed payments Front Office Screener Nash OB-GYN Oct 2020 - Jan 2021
- Conducted temperature checks and COVID-19 screenings
- Collected insurance information and appointment reminders Store Associate Peekabootique Jan 2020 - Nov 2020
- Assisted customers in-store and managed online sales
- Designed store floor plans and scheduled staff shifts Dental Extern Various Locations Oct - Dec 2019
- Assisted with four-handed dentistry and lab procedures Jordan Hill
Warrenton, NC 252-***-**** ***************@*****.***
- Maintained patient records and upheld infection control standards
- Managed front office duties
Childcare Provider Kidz Place 2 Bee Aug 2018 - Feb 2020
- Ensured safety and care for children
- Administered medications and managed daily activities Produce/Deli Associate Food Lion Nov 2017 - Aug 2018
- Maintained produce inventory and assisted customers
- Helped managers with orders and organization
Cashier/Associate JCPenney Oct 2016 - Jan 2017
- Assisted with customer transactions, inventory, and markdowns
- Ran the cash register and processed online orders Education
- Intro to Dental Assisting NC Dental U Dec 2019
- High School Diploma Southern Nash High School June 2017