Customer Service Front Office

Jordan Hill

Warrenton, NC 252-***-**** ***************@*****.***

Professional Summary

Energetic and resourceful professional with diverse experience in customer service, healthcare administration, and retail. Skilled in communication, multitasking, scheduling, and patient support. Adept at adapting quickly in fast-paced environments and committed to providing excellent service with attention to detail.

Experience

Customer Service Hero Eastern Turf Maintenance July 2022 - Present

- Answer inbound calls and assist customers with scheduling and inquiries

- Schedule service calls and coordinate technician appointments

- Process collections, take payments, and scan checks daily

- Maintain communication across voicemail, email, text, and customer portals

- Generate and mail invoices daily

- Prepare reports and assist with customer portal access Referral Specialist Boice-Willis Clinic Dec 2021 - July 2022

- Entered patient referrals and coordinated with specialty offices

- Scheduled procedures and notified patients of appointments

- Obtained prior authorizations for imaging services Patient Care Specialist Boice-Willis Clinic Jan 2021 - Dec 2021

- Managed patient check-in/check-out and verified insurance

- Scheduled appointments and answered patient inquiries

- Handled fax communications and processed payments Front Office Screener Nash OB-GYN Oct 2020 - Jan 2021

- Conducted temperature checks and COVID-19 screenings

- Collected insurance information and appointment reminders Store Associate Peekabootique Jan 2020 - Nov 2020

- Assisted customers in-store and managed online sales

- Designed store floor plans and scheduled staff shifts Dental Extern Various Locations Oct - Dec 2019

- Assisted with four-handed dentistry and lab procedures Jordan Hill

Warrenton, NC 252-***-**** ***************@*****.***

- Maintained patient records and upheld infection control standards

- Managed front office duties

Childcare Provider Kidz Place 2 Bee Aug 2018 - Feb 2020

- Ensured safety and care for children

- Administered medications and managed daily activities Produce/Deli Associate Food Lion Nov 2017 - Aug 2018

- Maintained produce inventory and assisted customers

- Helped managers with orders and organization

Cashier/Associate JCPenney Oct 2016 - Jan 2017

- Assisted with customer transactions, inventory, and markdowns

- Ran the cash register and processed online orders Education

- Intro to Dental Assisting NC Dental U Dec 2019

- High School Diploma Southern Nash High School June 2017

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