Scrum Master Project Manager

DARREL HENDERSON

Tampa, FL FL Florida, USA +1-813-***-**** ********@*****.***

Summary

Versatile and results-oriented IT professional with over 25 years of experience delivering enterprise technology solutions across Agile, legacy, and modern environments. Skilled in leading cross-functional teams as a Scrum Master and ServiceNow Developer, with a strong background in ColdFusion, COBOL, and project management. Experienced in driving full software development lifecycle initiatives, improving team performance, and automating processes to enhance operational efficiency. Certified Scrum Master with a proven ability to align technology solutions with business goals, coach agile teams, and foster collaboration across stakeholders. Recognized for a hands-on leadership style, strong analytical skills, and a commitment to continuous improvement.

Skills

Adaptability

Critical thinking

Conflict resolution

Resource planning

Attention to detail

Time management

Servant leadership

Change management

Independent initiative

MS Office Suite / G Suite

Budgeting and forecasting

Senior COBOL Developer

Patience and perseverance

Mentoring junior developers

Experience

Scrum Master - ServiceNow 01/2017 to 09/2024

Verizon Tampa, FL

As a Scrum Master specializing in ServiceNow, you facilitated Agile ceremonies, removed impediments, and supported cross-functional teams in delivering high-quality ServiceNow solutions. You ensured alignment with Agile best practices while driving continuous improvement and efficient sprint delivery.

Ensured adherence to Agile/Scrum best practices, coaching teams and stakeholders to foster a culture of accountability and self-organization.

Utilized Jira and ServiceNow Agile Development tools to track team performance and deliver actionable reporting to leadership.

Championed the adoption of Agile metrics (burn-down charts, velocity, and cumulative flow diagrams) to support data-driven decisions.

Supported cross-functional integration efforts between ServiceNow and third-party platforms, improving system interoperability.

Mentored junior team members and new Scrum Masters, promoting Agile maturity and consistency across the organization.

Senior Coldfusion Developer /Senior Project Manager 01/2002 to 03/2016

Verizon Tampa, Assuming Tampa, Florida, USA

As a Senior ColdFusion Developer and Project Manager, I led full-cycle web application development using ColdFusion while managing cross-functional project teams to deliver scalable digital solutions on time and within budget. I collaborated closely with stakeholders to define requirements, oversee implementation, and ensure alignment with business objectives.

Collaborated with stakeholders to gather business requirements, translating them into technical solutions that increased system efficiency and reduced manual workflows.

Implemented version control, QA processes, and coding standards to ensure high code quality and maintainability across projects.

Oversaw vendor relationships and coordinated with external developers and consultants to align technical solutions with organizational goals.

Provided mentorship and technical leadership to junior developers, fostering a high-performing and collaborative team environment.

Successfully managed a portfolio of simultaneous projects, including budgeting, resource planning, and executive reporting.

Senior Cobol Developer 05/1998 to 01/2003

Verizon

Education and Training

BBA: Computer Information Systems 1993

University of West Alabama Livingston, AL

Scrum Mastery

Scrum Alliance

Certifications

Certified Scrum Master Scrum Alliance

Activities and Honors

Improved Team Efficiency Increased team efficiency by 30% annually through improved sprint planning and execution.

Reduced Delivery Time Reduced project delivery time by 20% in 2023 through agile methodologies.

High Sprint Goal Completion Successfully coached teams, achieving 95% sprint goal completion rate in six months

. Cost Savings Through Automation Enhanced process automation, saving company $500,000 in operational costs annually.

Languages

English: First Language

VOLUNTEERING

Team Tampa Basketball

CANDO Sports/City of Tampa Park and Recreation Department

2015 - Present Director of Basketball Operations

Coach and mentor adult coaches and players

Generate practice and tournament schedules

Responsible for all team travel

Partnered with multiple vendors to purchase team uniforms and equipment

Describe the impact of your efforts

Custom

Pop Warner Little Scholars

FYD Pop Warner - East Tampa Bandits/South Pasco Predators

2003 - 2016 Nationally recognized youth football and cheer organization

Coached and mentored youth and coaches

As president responsible for all purchasing for team requirements

Responsible for all background screening of all adult volunteers

Organized practices and training sessions

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