Customer Service Inventory Management
Resume:
Destiny Williams
Jackson, TN *****
************@*****.***
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Skills
Customer service
Cash handling
Point of sale operation
Inventory management
Sales reporting
Team supervision
Staff training
Product restocking
Cash register systems
Task prioritization
Critical thinking
Inventory control
Team leadership
Return and exchange processing
Merchandise packaging
Order taking
Experience
November 2024 - March 2025
JACK'S FAMILY RESTAURANTS INC. - Jackson, TN
Cashier,drive Thur
Assisted customers over the phone regarding store operations, product information and order placement.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Issued receipts, refunds, credits or change due to customers.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Ensured compliance with all safety regulations within the store environment.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Followed company security procedures for handling large sums of money.
Conducted price checks for special orders or discounts as requested by customers.
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
August 2023 - October 2024
Dollar General - Jackson, TN
Key Holder
Adhered to all local laws governing retail operations including security requirements.
Assisted customers with product selection and resolving complaints.
Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
Reconciled daily sales receipts against cash drawer for accuracy.
Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
Conducted regular audits on store supplies to maintain adequate inventory levels.
Provided customer service including cashiering, merchandising and restocking shelves.
Verified accuracy of register tills at beginning and end of shift.
Tracked stock movement to ensure availability of merchandise for customers.
Performed daily banking duties such as deposits and withdrawals of funds from registers.
Supervised employees by providing direction on tasks and expectations regarding customer service standards.
Enforced safety regulations within the store environment to protect both employees and customers.
Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
Managed key holder responsibilities such as opening and closing the store, setting alarms.
November 2023 - February 2024
Denny's Restaurants Franchise Association - TN
Night Server
Performed side work including rolling silverware, refilling condiments, stocking ice bins.
Stayed up-to-date with daily specials and new menu items.
Assisted with cleaning duties such as wiping down tables, sweeping floors, washing dishes, and restocking supplies.
Provided support during peak hours by helping out in other areas of the restaurant when needed.
Greeted and welcomed guests to the restaurant.
Monitored dining room activity to ensure that all guests were being served properly.
Filled out closing paperwork accurately at the end of each shift.
Ensured compliance with all health department regulations regarding sanitation standards.
Processed payments through cash registers or POS systems.
Resolved customer complaints in a polite and professional manner.
Prepared beverages such as coffee or tea upon request.
Took orders for food and drinks from customers in a timely manner.
July 2020 - August 2023
Burger King - Jackson, TN
Food Management
Resolved customer complaints in a professional manner while adhering to company policies.
Supervised daily operations of the kitchen staff to ensure efficient workflow.
Resolved conflicts between kitchen staff members in a timely manner.
Managed inventory levels to minimize waste and maximize cost savings.
Monitored the temperature of all food storage areas to ensure proper cooling and freezing temperatures were maintained.
Provided training on safe food handling practices for new employees.
Created weekly schedules for kitchen staff to ensure adequate coverage during peak hours.
Education and Training
May 2007
Lexington High School Lexington Tn
High School Diploma
Languages
English
Professional
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