Data Entry Customer Service

Alvaro Lazareno

**** * **** * **** Utah ***** (**1) 636 - 5920 ***********@*****.***

Professional Summary

Dedicated and experienced customer service professional with 8 years of progressive experience at Modere, including 4 years in a leadership and training role. Strong background in customer support, data entry, team training, and issue resolution through multiple communication channels. Recognized for excellence in handling elite clients and ensuring smooth onboarding and development for new hires.

Professional Experience

Modere

Training Supervisor / Elite Team Specialist

2017 – 2025

Remote / Office-Based

Training Supervisor (2021 – 2025)

Promoted to lead training efforts for new hires, providing virtual onboarding via Microsoft Teams and PowerPoint presentations.

Continued to support elite customers, including managing account closures, issuing prepaid labels, and resolving sensitive issues like adverse product reactions.

Handled high-level customer service interactions via chat, text, email, and phone.

Developed and refined training materials to support a consistent and engaging new hire experience.

Collaborated cross-functionally with product and compliance teams for escalation and resolution of critical issues.

Elite Customer Support / Data Entry Specialist (2017 – 2021)

Provided advanced support for elite customers, assisting with downline structures, compensation-related queries, and business-building support.

Communicated across multiple channels including phone, email, chat, and text to ensure timely and thorough resolutions.

Joined data entry team to manage and process customer data with high accuracy and confidentiality.

Maintained detailed records of customer interactions and provided feedback for process improvements.

Skills

Customer Service & Support

Virtual Training & Onboarding

Conflict Resolution

Adverse Reaction Handling

Microsoft Teams & PowerPoint

Multichannel Communication

Data Entry & Accuracy

CRM and Ticketing Systems (e.g., Zendesk, Salesforce – optional if applicable)

Education

Timpview High School

Diploma

2013

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