Administrative Assistant Customer Service
Resume:
Tamara Walker
**************@*****.***
Greensboro, NC 27410
Authorized to work in the US for any employer
Summary
Skilled in organizing, accurately maintains filing systems of confidential information. Responds to internal and external inquiries and manages communication via email, phone, written, etc. Also has an outstanding relationship and building skills. Motivated professional with several years of experience offering office support in the industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision making skills.
Work experience
Administrative Assistant
Ajulia Executive Search East Brunswick, New Jersey March 18, 2024- Present
Provide administrative support to the executive team, including scheduling meetings and managing calendars. Compiled data from various sources into organized reports for review by the management team. Organized and maintained filing systems for physical and electronu=ic documents, ensuring accuracy and confidentiality of records. Registered Behavior Technician (RBT)
Hopebridge Autism Therapy Centers - Greensboro, NC March 2023 to December 2023
Provide direct one on one behavioral interventions to teach communication, social, and daily living skills and reduce problematic behaviors in home, community, and school settings. Maintained accurate data collection systems for behavior tracking purposes. Applied reinforcement techniques to increase desirable behaviors or decrease undesirable behaviors.
Effectively communicated with clients' families regarding behavioral progress and challenges. Account Manager
C&C Trusted Staffing - Beckley, WV
January 2023 to January 2023
Calling to obtain contracts to hire skilled nursing staff to health facilities. Keeping logs daily of emails and calls made.
Getting and maintaining relationships with our facilities operators. Making sure our facilities are comfortable and have enough staff, so their business runs smoothly.
Instructional Assistant/ Reading Intervention Specialist Hurlock Elementary School - Hurlock, MD
November 2019 to December 2022
● Assisted children with their daily work such as, reading, math, and writing work.
● Work one on one with students with verbal and physical aggression.
● Assist in groups with colleges on forming plans to help the children overcome their problems.
● Document the day the child is having and their progression.
● At times we work with parents to help come up with a plan for their children to meet their needs and goals.
Teachers Assistant/Bus Driver & Sub Driver
Creedmoor Elementary School - Creedmoor, NC
August 2012 to August 2016
● Assisted in reading exercises and preparing lesson plans
● Work one on one with students
● Provided safe and loving environment for children to learn and play
● Collected money and forms for field trips and special activities
● Completed training courses for curriculum to implement into the classroom
● Talked to parent, made phone calls when necessary
● Provided safe travel for all passengers on the bus
● Worked with principal and vice principal about implement safety rules for bus and also behavior consequences
Substitute Bus Driver/ Assistant
Creedmoor Elementary School - Creedmoor, NC
September 2012 to August 2014
● Provided transportation for special needs children
● Ensured safety of all passengers
● Documented all incidents, bus issues, and kept bus clean and up to code Bank Official Check Specialist
Central Carolina Bank - Durham, NC
September 2001 to June 2003
● Wired out millions of dollars for four different banks every day.
● Provided adjustments and transmittal log daily to Bank Check Vendor of amounts wired.
● Researched and resolved out of balance situations, balanced bank official checks daily.
● Worked closely with managers during mergers, trained staff, crossed trained to work with other sections of the bank.
● Contact vendors to place stop payments on bank checks after receiving proper authority.
● Analyzed departmental documents for appropriate distribution and filing. Teller
Central Carolina Bank - Durham, NC
April 2001 to September 2001
● Organized, stocked and maintained the teller window area.
● Created strategies to develop and expand sales of services to existing customers which resulted in a 10% increase in annual revenue.
● Executed customer transactions, including deposits, withdrawals, money orders and checks.
● Rapidly and efficiently prepared customer and ATM cash and change orders.
● Continued education on current banking products and services through [Teller and Sales Training.
● Maintained balancing record with 92% rate of accuracy. Education
Bachelor of Science in Applied Management
Everest University - Tampa, FL
2016
Associate of Science in Medical Insurance Billing and Coding Everest University - Tampa, FL
2012
● Skills
● Data Management
● Budgeting and finance
● Professional phone etiquette
● Team leadership
● Self-motivated
● Conflict resolution
● Extremely Organized
● Medical Terminology
● Computer Skills
● Medical Billing
● Microsoft Excel
● Microsoft Powerpoint
● ICD-9
● ICD-10
● Computer literacy
● Conflict Management
● Banking
● Analysis Skills
● Research
● Bookkeeping
● Data Entry
● Account reconciliation
● Internet Research
● Excellent verbal and written communication skills.
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