IT Project Manager, Clinical / HealthCare IT Project Manager
Resume:
Masud Khan
Southern California
Cell: 317-***-****
Email: *******@*****.***
PROFESSIONAL EXPERIENCE SUMMARY
**HealthCare / Clinical IT Project / Portfolio Management Responsibilities Summary**
• Project and Portfolio Management experience including IT HealthCare Technology Projects in:
§ Epic EMR (Enloe Medical Center, City of Hope, Bright / Molina HealthCare – 2017 thru 2024)
§ Cerner EMR (Indiana University Health – 2015 thru 2017
§ McKesson EMR (Indiana University Health (2016, 2017), (Enloe Medical Center – 2017, 2018)
§ MediTech EMR (Enloe Medical Center – 2017 – 2018)
§ Third-Party Applications (e.g. Philips Xper, Sectra, TomTec, AirStrip, GE CareScape, Mosaiq, and many other 3P Clinical and non-Clinical App. And Device Implementations and upgrades).
§ Integrations project management utilizing Epic Bridges,CorePoint, Rhapsody, and related integrations technologies.
§ Implemented Projects including HL7, LOINC, ICD-10, and other Clinical and Non-Clinical standards (including all HIPAA and other Regulatory Compliance).
§ Clinical Device implementations and upgrades (Pyxis PDM devices, Karl Storz Endoscopy devices utilizing EndoVault app, Philips clinical apps, and other project-related clinical device / app implementation management).
§ Implemented Projects including CMS / MITA SSA (Medicaid IT Architecture – State Self Assessment) (State of Michigan, 2014)
§
• Primary Role Responsibilities:
o Creation and Maintaining all Project Documentation / Artifacts: Develop and Maintain all Project Artifacts / Documentation, including Requirements Gathering, Project Charter, Project Schedules, WBS, Plan, Budget, RACI, Contingency Plans, RAID logs, Project Test, Training, and Implementation Plans, Release Management, Operational Test and Project Adoption Plans. o Creation and Maintaining all Project Processes: Project Intake through Implementation and post-implementation monitoring and process improvements. o Tools Utilization: Utilizing Project Related App’s, Tools (e.g. PPM Tools, MS Project, MS-Office Pro Apps, SmartSheets, Collaboration Apps – Trello, BaseCamp, Confluence, Jira, and other Team Collaboration and Project related apps / tools). o StakeHolder Management: Managed all project relevant interactions, communications, updates, meetings, with A,B,C, level Sr. Executives and Stakeholders. o Project Team Management: Managed all Project Team members including Technical Teams (Analysts, Developers, IT), Operational Teams (Clinical, Infomatics, and non-clinical Operational team members.
o Internal / External Team Management: Managed FTE’s, Contractor, and Vendor team members assigned to project. o Managed all Testing, Training, Implementation, and related Release Management / project Adoption planning and implementations, and post implementation monitoring.
o Managed Multiple Vendors and related RFP’s, SOW’s, SLA’s, SLO’s, and related vendor processes. Project Management Experience in HealthCare and Clinical IT Environments Mar 2023 – Mar 2024 - Senior Project Manager for Claims and IT implementations Projects Bright HealtCare / Molina HealthCare, California
**Responsibilities: Please Check “Responsibilities Summary” Section above** Major Projects Overview:
• Sales Broker Applications Migration from SAP / ICM to internal Plan Applications environment. o MS Azure infrastructure build management
o Contracts and Commissions modules build management o Relevant Broker and Member Portal builds and deployments o Commissions reconciliations management
o MHC (EMR) and EZ-Cap (EMR) consolidation to single contracts commissions module
• Sales Broker and Member Data Migration of historical data to Cold Storage
• Broker and Member Portal Enhancements project
• Regulatory Compliance Projects for Center for Medicare / Medicaid Services (CMS) regulations: o CMS - Merit-Based-Incentive-Payment-Systems (MIPS) implementation o CMS – Maximum-Out-of-Pocket Notifications implementation to Providers, Individual-Providers, Members o CMS – Inflation-Reduction-Act (IRA) Drug Cost Change implementation Masud Khan
Southern California
Cell: 317-***-****
Email: *******@*****.***
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• Claims User-Acceptance-Testing (UAT) Project
o Claims data validation for E.H.R. / E.M.R. to Data Lake member data
• SOX Controls for User-Access-Review Project – validations of user organizational user provisioning process and allocation
• Provider Data Management (PDM) Project:
o Developed SOP’s for all PDM processes
o Identified process gaps and Developed process improvements
• Additional Sub-Projects and PM Support Tasks:
o Developed PM Training process
o Implemented Project Governance improvements
o Implemented Project Life Cycle improvements
Reason for Departure: Successful projects completion and contract completion. May 2019 – Mar 2022- Project Manager - Epic and Clinical Ancillary Applications implementations City of Hope – Duarte, California – via DevCool Consulting
**Responsibilities: Please Check “Responsibilities Summary” Section above** Completed Projects Overview:
• Nurse-Call (West Com) system implementation – at Duarte and Irvine campuses
• Endovault – Endoscopy Imaging implementation
• eConsent – Epic electronic consenting implementation
• Hologic implementation and upgrades
• Muse implementation and upgrades
• Airstrip One implementation (with GE Carescape);
• Penrad upgrade (Women’s Health Center);
• Mosaiq Upgrade (Women’s Health Center):
• Cardiology / Neurology / Respiratory-Therapy department relocations
(with Epic Cupid and Radiant teams)
• Sectra PACS upgrade;
• Sectra TomTec upgrade;
• Rover upgrade with Scandit implementation;
• Powerscribe One upgrade;
• Public Health interface implementation with California State and LA County Department of Health – for Covid compliance;
• Transplant Summary implementation (with Epic Beaker and Orders teams)
• DiaSorin Analyzer Instrument interface connectivity with Data- Innovations and Epic – for Covid lab setup - for Microbiology Lab and Clinical-Molecular-Diagnostic Lab (with Epic Beaker team) Projects transitioned to FTE team:
• Radiology Imaging Center (with Epic Radiant, Rev Cycle, Access and HIMs teams)
• Interventional Radiology Expansion (with Epic Radiant, Rev Cycle, Access and HIMs teams)
• Muse (GE) Cardiology EKG applications upgrade;
• NucTrac (NMIS) implementation (with Epic Radiant and Orders teams)
• Hologic Upgrade (Women’s Health Center);
• Sectra Research PACS implementation.
Reason for Departure: Successful projects completion and contract completion. April 2017 – Dec 2018 - Project Manager - Epic and Clinical Ancillary Applications implementations Enloe Medical Center - Chico, California – via Adecco / Modis Consulting
**Responsibilities: Please Check “Responsibilities Summary” Section above** Projects Overview:
• Epic EMR / EHR and third-party applications implementations:
• Philips Xper Cardiology app;
• McKesson CPACS/RPACS;
• Horizon-Food-and-Nutrition app.
• Implementation; Direct-Radiology One-PACS app;
• Data-Warehouse replacement, co-location /redundancy implementations;
• Cross-functional team management,
• Interface integrations,
• Vendor management,
• Change-Management, Release-Management.
Reason for Departure: Successful projects completion and contract completion. March, 2016 - December, 2016 - Project Manager – Cerner and Clinical Ancillary Application implementations Indiana University Health (IUH) - Indianapolis, Indiana - via Skill-Demand Consulting
**Responsibilities: Please Check “Responsibilities Summary” Section above** Projects Overview:
• Cerner EMR/HER module implementations for IUH Hospital system and Union Hospital system;
• Fetal-Link implementation
Masud Khan
Southern California
Cell: 317-***-****
Email: *******@*****.***
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• CareCompass implementation
• Natus-SleepWorks upgrade / implementation at Riley Children’s Hospital;
• Cross-functional team management: interface integrations, vendor management, change management, release management. Reason for Departure: Successful projects completion and contract completion. Feb, 2015 – March 2016 - Project Manager
Indiana University Health-Plans (IUH-P); Indianapolis, Indiana - via BcForward Consulting
**Responsibilities: Please Check “Responsibilities Summary” Section above** Primary Projects Overview:
• ICD-10 implementation; Claims Clearinghouse management;
• Cross-functional team management, interface integrations, vendor management, Change-Management, Release-Management. Reason for Departure: Successful projects completion and contract completion. May, 2014 – Dec, 2014 - Technical Project Manager
State of Michigan Office of Technology – Lansing, Michigan – via Netlogx Consulting
**Responsibilities: Please Check “Responsibilities Summary” Section above** Projects Overview:
• CMS Medicare/Medicaid-Information-Technology-Architecture (MITA) State-Self-Assessment (SSA). Reason for Departure: Successful projects completion and contract completion. August, 2013 – April 2014 - Manager - Solutions Delivery, Tier-2 Support, App./ Dev. Indiana HIE / Thrive HDS, Indianapolis, Indiana
**Responsibilities: Please Check “Responsibilities Summary” Section above** Responsibilities Overview:
Manager – Solution Delivery Team – 4 tier-2 support team members, 3 tier-3 support team members; Manager – App/Dev Team – 6 Java developers, 2 Oracle DBA’s, 2 SQL DBA’s, 1 PostGress DBA.
• Managed App/Dev team transition from Waterfall to Agile;
• Scrum-Master responsibilities;
• Worked closely with multiple Product-Owners;
• Personnel Management responsibilities;
• App/Dev. Release Management, Change Management;
• DB Optimization projects;
• Managed support services;
• Managed applications releases for Care-Web, Docs4Docs, INPC
(Indiana Network of Patient Care) data repository. Reason for Departure: Thrive Health-Data-Systems was a Start-up venture, they closed operations by mid 2014. Project Management and IT Management Experience in Non-Clinical / Corporate IT Environments – Responsibilities Summary:
• Project and Program Management;
• IT Leadership (Supervisory, Management, Directorship) – Management of: Data-Center;
• Infrastructure Life-Cycle and Releases;
• Coaching, Mentoring,
• Managed multiple IT Resources:
• Managed Database Administrators, Support Teams,
App. / Dev. Analysts, Systems Analysts, Network Engineering teams;
• Managed multiple vendor contracts, SLA’s and SOW’s;
• Multiple OS’s, Applications – ERP’s (Epicor, Syspro), Enterprise apps
(e.g.: MS-Office, Exchange, SQL, Oracle, SolarWinds, HP-Openview, etc.);
• Organizational, Business-Unit productivity and IT-Operational / Efficiency applications, management of diverse corporate network environments.
February, 2011 – April, 2013 - IT Operations Manager - Pearson Education - Indianapolis, Indiana Reason for Departure: Pearson, Inc. conducted corporate-wide reduction-in-force in 2013. September, 2008 – August, 2010 - Manager, Systems Support / Information Technology - Prime Distribution Services - Plainfield, Indiana Reason for Departure: PDS was acquired and restructured, pursued other opportunities. Masud Khan
Southern California
Cell: 317-***-****
Email: *******@*****.***
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October, 2001 – July, 2008 - Director of Information Technology - Ecological Systems, Inc. - Indianapolis, Indiana Reason for Departure: ESI became unprofitable, conducted corporate layoffs, and closed operations by mid 2009. Feb, 2000 – Mar, 2001 - Technical Director of Technology Operation – RedMeteor.Com - Houston, Texas Reason for Departure: RedMeteor.com was a Start-Up venture that closed operations by mid 2001. Feb, 1999 – Feb, 2000 - Network Engineer - EXP@NETS - Indianapolis, Indiana Reason for Departure: Promotion / recruited by Exp@Nets executives for new Start-Up venture, RedMeteor.co CRITICAL SKILLS OVERVIEW
• HealthCare-IT and Corporate-IT Program and Project Management - Hospital EMR/EHR applications (Epic, Cerner, McKesson) implementations
/ upgrades / enhancements; third-party apps upgrades / implementations for CPACS, RPACS (Sectra, McKesson); Horizon Food-Nutrition-Services; Healthcare Data-Warehouse (HP, Iternity), and third-party app. integrations; Corporate IT systems and applications implementations, including ERP’s
(Epicor, Syspro).
• Soft Skills / Leadership Experience – Project Manager, Program /Portfolio Manager; Mentor; Trainer; Director/Managerial/Supervisory IT Leadership experiences; new PM orientations development / delivery; Mentor business-analysts, applications-analysts, call-center and service/support teams and apps, app/dev/db teams; Managing IT organizational and project-based budgets, resource planning, negotiating and implementing vendor services and deliverables. IT liaison to executive leadership, business-units, and internal / external customers.
• Applications / Development Management - in both standard Project Management and Agile / Scrum environments; Release Management, Service Delivery, Controlling and Monitoring service usage and opportunities for efficiencies / improvements in app/service updates; management of full App/Dev/Ops life-cycle, managed Java developers, DBA’s (SQL, Oracle, PostGres) – utilizing Confluence and other development tools, Agile / Scrum- Master experience, utilizing Jira, etc., as well as Ux/Ui development, and overall service / app performance improvements monitoring.
• Organizational Change-Management – ADKAR; Business-Process mapping / modeling, re-engineering, identifying / defining KPI’s, identifying process/workflow gaps, redundancies, and opportunities for initial and continuous improvements, and aligning operational workflows to technological utilities, tools, and efficiencies.
• Capacity Planning – Managed full Program / Project budget / financials planning, timelines, identifying staff / resource requirements and gaps, vendor app / resource requirements and gaps, forecasting project / program capacity requirements, risks, mitigations, and implementation /management of planned objectives, including SLO / SLA negotiations and implementations, forecasting fulfillment of project and organizational requirements and goals.
• Certifications:
• Completed – All Required Training for PMI PMP certification.
• In-Progress – PMI PMP Exam Preparation
• Certified - ITIL v.3 Foundations Certified - December, 2012
• Certified - Medicaid Learning Center Certified Medicaid Professional (MCMP-II) - July, 2014
• Completed Pro-Chain-Enterprise Level-1 and 2 trainings (for Critical-Chain project-management tools) – Dec, 2015 EDUCATION
Master of Science – 2004
Discipline: Management
Oakland City University, Oakland City, Indiana
(Indianapolis Campus)
Bachelor of Science - 2002
Discipline: Organizational Management
Oakland City University, Oakland City, Indiana
(Indianapolis Campus)
Associate of Applied Science in Electronics Technology - 1988 Discipline: Electronics Technology
DeVry Institute of Technology, City of Industry, California Masud Khan
Southern California
Cell: 317-***-****
Email: *******@*****.***
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ADJUNCT-FACULTY – INSTRUCTIONAL EXPERIENCE
2005-2013: Adjunct Faculty - DeVry University, Indianapolis, Indiana - Business and Computer Technology Departments 2010–2011: Adjunct Faculty – Lincoln Technology Institute, Indianapolis, Indiana - Business and Networks Departments: 2006–2007: Adjunct Faculty – ITT Technical Institute, Indianapolis, Indiana - Business and Networking Technology Departments 2003–2004: Adjunct Faculty - Ivy Tech State College, Indianapolis, Indiana - Business and CIS Department End.
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