Support Technician Database Administrator

Ludovic Dao

Raleigh, NC

Email:******@*****.***

PROFESSIONAL PROFILE

Dynamic, proactive, Time management, problem solving skills, good communication skills, good work ethic, teamwork, adaptability, confident, details oriented, passionate about cybersecurity, adept at troubleshooting technical issues, viruses, and malware threats. ISC2 Associate Member and E-Council: Member.

TECHNICAL SKILLS

Wireshark, Nmap, autopsy, Forensic Toolkit (FTK), EnCase, Sleuth Kit, SIEM, Splunk

Frameworks: Apache, VMWare, VirtualBox

Programming Languages: C++, Java, SQL, MySQL

Software: Active Directive, Microsoft Office 365, Adobe, PortNox, ManageEngine, Sophos, Mimecast

Operating Systems: Windows (10 and 11), Linux (Ubuntu, Kali)

Databases: Oracle, MySQL

CERTIFICATIONS

ISC2: SSCP: Systems Security Certified Practitioner 2024

COMPTIA: PenTest+ 2024

COMPTIA: CySA+ Certified 2023

COMPTIA: Project+ Certified 2023

COMPTIA: Security+ Certified 2022

COMPTIA: Network+ Certified 2022

COMPTIA: CompTIA A+ Certified 2021

EC-Counsil: EC-Council Certified Encryption Specialist 2022

PeopleCert: Certified ITIL Foundation in IT Service Management 2021

Cognizant: Platform by Per Scholars: Certified Software Quality Engineering 2018

Oreilly School of Technology: Certified MySQL Database Administrator 2016

STACKABLE CERTIFICATIONS

COMPTIA: CNVP: CompTIA Network Vulnerability Professional 2024

COMPTIA: CNSP: CompTIA Network Security Professional 2024

COMPTIA: CSAP: CompTIA Security Analytics Professional 2023

COMPTIA: CSIS: CompTIA Secure Infrastructure Specialist 2022

COMPTIA: CIOS: CompTIA IT Operations Specialist 2022

EXPERIENCE

IEM INTERNATIONAL, Raleigh, NC: From 05/16/2022 to Now. I work full-time as a Desktop Support Technician. Use Manage Engine to remote in and troubleshoot computer issues related to hardware and software. Use Active Directory to create new users accounts, assist existent users with password issues. Configure and install relevant software, Apps and VPNs configuration into newly hired employees’ laptops. Use A2B Inventory Software to record the company’s assets sent out. Reactivate re-hired employees by going into a step-by-step re-activation process using Microsoft Exchange Admin Center, AD. Use Mimecast to filter emails, Sophos to control user device configuration.

AUDIOCODES, Raleigh, NC 10/08/2021 - 05/16, 2022, as IT Support Technician.

Configured, Installed Laptops, Desktop software, VPNs for new employees. Troubleshot employees’ hardware, Microsoft office, Teams. Manage hardware stocks with an Excel spreadsheet. Pack and mail new employees’ equipment to other offices around the USA and create user’s accounts to new employees using Active Directory, joining laptops to the AudioCodes’ Domain overseas using RDP, TeamViewer, Teams. Mapping Network Drive for employees, Used Snipe.it to record/inventory each hardware sent out or received. Used PORTNOX to manage Switches and to troubleshoot Network Connectivity. Used Exchange Admin Center to manage emails.

ICPCORP, Staten Island, NY 04/06//2020 – 07/16/2020, as a Quality Assurance Specialist, I oversaw the installation and configuration of hundreds of desktop computers, laptops, and tablets.

. Installed on Apple, Samsung tablets and quality control.

. Software installation on Dell, HP, IBM, Lenovo computers.

. Configured on Apple, Samsung tablets, DELL, HP, IBM, Lenovo computers.

EDUCATION

WESTERN GOVERNORS’ UNIVERSITY, Salt Lake City, Utah

Bachelor of Science in Cybersecurity and Information Assurance 09/21/ 2024

CITY UNIVERSITY OF NEW YORK, COLLEGE OF STATEN ISLAND, New-York

Associate in applied science in Computer Technology (Programming) 01/02/2021.

SCHOOL OF SCIENCE AND INFORMATION TECHNOLOGY, Ouagadougou, Burkina Faso

High School Diploma, Analyst – Programmer 07/17/ 2001

SPECIAL SKILLS

Fluent in French

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