Technical Analyst

BC

PROFESSIONAL SUMMARY

An information technology professional focused on continuously improving my technological skills and understanding. My current knowledge of how to handle various computer programs and applications is accomplished through my range of career-focused work experiences.

SKILLS

Agile methodology

Citrix workspace troubleshooting

ServiceNow – Change Management

Jira

Software Development Life Cycle

Application Lifecycle Management

Splunk monitoring

Power BI

AWS

Gitlab

Terraform

Kubernetes

Remedy

ServiceNow – Incident Management

Active Directory

Smart Card troubleshooting

VPN Connection

LDAP

RSA troubleshooting

Microsoft systems: Windows 2000, XP, Windows 7 and Windows 10

Microsoft Office 365: Word, Excel, PowerPoint, SharePoint, Outlook, Teams

RACF

Rumba Tool

Mainframe

VDI Web Browsing

CICS Transactions, DB2, Datasets in Mainframe

BENNIX CURRENCE

INFORMATION TECHNOLOGY BLYTHEWOOD, SC 29016

EDUCATION

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY • MAY 2018 • COASTAL CAROLINA UNIVERSITY

Minor: Geographic Information Systems

EXPERIENCE

IDENTITY AND ACCESS MANAGEMENT• SYSTEMTEC • DECEMBER 2023 TO NOVEMBER 2024

Fulfilled service requests related to network access.

Manage and maintain system access identification for corporate email systems, LAN, enterprise servers (RACF), remote access, web browsing, and application-level security databases, including creating, modifying, deleting, and monitoring access.

Review, verify, and implement security access requests to ensure proper system access and adherence to security policies.

Collaborated with various Information Systems departments to provide customer solutions, dispatch work to security contacts, and address service severity and break/fix requests.

Offer guidance, problem resolution, and support to both external customers and internal employees, ensuring timely follow-up and resolution. Train new team members on procedures and problem-solving techniques.

Conducted regular system access reviews to ensure compliance with corporate security policies and standards, participating in project work and updating documentation and processes as necessary.

SENIOR SOFTWARE ENGINEER • ALLY FINANCIAL • SEPTEMBER 2019 TO OCTOBER 2023

Identity and Access Management (IAM): Implemented and managed Okta for seamless authentication and authorization of third-party applications.

Application Integration: Configured Single Sign-On (SSO) and Multi-Factor Authentication (MFA) for third-party applications using Okta.

User Lifecycle Management: Automated user provisioning and deprovisioning for third-party applications, ensuring access control compliance.

Security and Compliance: Enforced security policies, including role-based access control (RBAC) and adaptive authentication for integrated applications.

Third-Party Application Support: Led and supported the sustainability of third-party applications for risk audit and compliance departments.

Business Solutions Development: Collaborated with business clients to develop specifications addressing problems and enhancement needs, ensuring alignment with business goals.

Project Tracking: Created and managed Epics with embedded User Stories in JIRA, enabling effective tracking of project enhancement changes.

Solution Design and Implementation: Supervised the design and integration of systems and software solutions, ensuring they met client requirements and supported overall business needs.

Liaison Role: Acted as the primary point of contact between technical teams and business units, facilitating effective communication to meet project requirements.

Change Management: Oversaw and ensured adherence to ServiceNow’s change management process, minimizing service disruptions and collaborating with cross-functional teams to enhance change success rates.

Network and Infrastructure: Coordinated and implemented data migration efforts for network and server infrastructure, ensuring scalability and optimal performance for third-party applications with over 150 users.

Project Management: Maintained application planning and requirements documentation, providing quarterly updates to the RFP, DRP, and runbooks.

Splunk Monitoring: Configured advanced alerts and notifications in Splunk to monitor critical infrastructure, initiating appropriate actions based on unusual activity or anomalies.

Incident Response: Collaborated with IT and security teams to address system outages and security incidents, leveraging Splunk analytics to diagnose root causes.

Enterprise System Access Support: Provided administrative support for managing enterprise system access, ensuring compliance with security protocols.

Stakeholder Communication: Served as the liaison between IT teams and business stakeholders, ensuring clear, efficient, and transparent communication throughout the project lifecycle.

Automation Integration: Integrated TOSCA automation for managing third-party applications to streamline processes and improve system efficiency.

SERVICE DESK IT ANALYST – FULL-TIME • WESTINGHOUSE/WECTEC STAFFING SERVICES • JULY 2019 TO SEPTEMBER 2019

Utilized LDAP/ClearTrust to reset external users’ accounts in conjunction with Active Directory

Troubleshot users’ GlobalProtect VPN connection to assist employees working remotely

Used remote desktop connection ability to support onsite and offsite users

Fulfilled employees and contractors onboarding and offboarding requests

SERVICE DESK IT ANALYST – FULL-TIME • BAE SYSTEMS • NOVEMBER 2017 TO JULY 2019

Administered and supported Microsoft Exchange environments, including user mailbox creation, maintenance, and troubleshooting email-related issues.

Resolved customer’s technical issues via Cisco soft phone, e-mail, and chat to ensure the highest customer satisfaction

Modified user accounts using Windows Server2008R2 to access Active Directory

Handled remote desktop connection ability to support onsite and offsite users on Dameware and Bomgar Remote platforms

Assisted users with onsite and offsite connection issues using a variety of VPN tools, such as Active Directory

OPERATIONS SPECIALIST – ACTIVE DUTY • US NAVY, USS RONALD REAGAN CVN 76 • JULY 2009 TO JULY 2013

Serve as watch supervisors and section leaders

Track, classify and evaluate potential contacts using the latest radar equipment

Interpret and evaluate presentations and tactical situations and make recommendations to supervisors during watch conditions

Apply a thorough knowledge of doctrine and procedures applicable to CIC operations contained in U.S. Navy Instructions and Allied or U.S. Navy

Provide to the command technical information and assistance related to Anti-Surface Warfare, Anti-Air Warfare, Anti-Submarine Warfare, Amphibious Warfare, Mine Warfare, Naval Gunfire Support, search and rescue operations and other matters pertaining to the Operations Specialist's area

AWARDS/CERTIFICATIONS

C2 Security Clearance

National Defense Service Medal

Global War on Terrorism Expeditionary Medal

Humanitarian Service Medal

Good Conduct Medal

ISC2 Candidate

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