Data Entry Quality Assurance
Resume:
Michael Lemus-Fletchall
Long Beach, CA *****
********@*****.***
Linkedin: https://www.linkedin.com/in/micheal-lemus-fletchall-739a0037/ Professional Summary
Multifaceted IT and administrative professional with proven experience in Technical Support, Customer Service, Quality Assurance, and Office Administration. Recognized for delivering high-level support in fast-paced, high-volume environments. Proficient in Microsoft 365, ServiceNow, Active Directory, and inventory management systems. Strong communication, problem-solving, and multitasking abilities. Technical Skills
• Operating Systems: Windows 10/11, macOS
• Tools & Platforms: Microsoft 365, Active Directory, ServiceNow, SSPR, MFA
• Hardware: Desktop/Laptop setup/repair, printers, mobile devices
• Software: MS Office 365 Suite (Word, Excel, Outlook, PowerPoint), Zoom
• Other: Inventory tracking systems, CRM software, ticketing systems, Slack Professional Experience
Level 1 Support Technician
TEKsystems – Hoag Medical, Costa Mesa, CA
April 2024 – May 2024
• Supported end-users with Microsoft Multi-Factor Authentication (MFA) and Self-Service Password Reset (SSPR) configuration.
• Delivered high-touch technical support to executives and priority personnel.
• Utilized ticketing systems to track, resolve, and document support issues. IT Technician
AppleOne / Inglewood Unified School District, Inglewood, CA August 2023
• Managed intake and inventory of tech assets for district-wide use.
• Repaired and maintained school IT equipment, resolving network and connectivity issues. Help Desk IT Technician
AppleOne / Soleil Academy, Lynwood, CA
June 2023 – July 2023
• Updated laptop inventory records and prepped educational devices for distribution.
• Input asset data into a centralized QA database, ensuring tracking accuracy. Clerk Typist III
AppleOne / City of Long Beach Parks & Recreation, Long Beach, CA April 2023
• Provided administrative support including file maintenance and data entry.
• Enhanced customer service interactions and responded to constituent inquiries. Tier I Technical Support Representative
Robert Half / Stamps.com, El Segundo, CA
June 2022 – November 2022
• Resolved hardware/software issues through phone, email, and chat channels.
• Logged service tickets and escalated complex issues to Tier II when necessary. Inventory Specialist
RGIS / WIS, Signal Hill, CA
January 2022 – June 2022
• Conducted physical audits and reported on real-time inventory counts.
• Ensured data accuracy through barcode scanning and reporting. Office Administrator
Seedborg Campaigns, Lakewood, CA
January 2019 – December 2019
• Handled administrative functions including database entry and mail coordination.
• Provided logistical support for campaign events and special projects. Web Consultant
Appen / Butler-Hill, Remote
January 2016 – December 2018
• Assessed online content for algorithm accuracy and compliance.
• Delivered feedback to improve AI systems through daily evaluations. Education
Associate’s Degree – Administration of Justice
Long Beach City College, Long Beach, CA
Expected Completion: 2025
Certification – Middle Management
Rio Hondo College, Whittier, CA
Completed: October 2008
GED
Des Moines Area Community College
Completed: December 1995
Certifications
• Digital Literacy for MS Office Tools, January 2024
• Business Digital Literacy, July 2023
• Keyboarding Proficiency – 60 WPM, July 2023
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