Customer Service Pharmacy Technician
Resume:
Gileesa Chillis
Austell, GA *****
********@*****.***
Professional Summary
Results-driven customer service professional with over 10 years of experience, including 3 years working remotely. Proven ability to meet deadlines, collaborate across time zones, and thrive in fast-paced virtual environments. Skilled in tools like [Zoom, Slack, Trello, etc.], with a strong focus on communication, productivity, and accountability.
Authorized to work in the US for any employer
Work Experience
Server and Bartender
Red Lobster-Douglasville, GA
June 2021 to Present
• Deliver exceptional, friendly, and fast service
• Transmit orders to bar and kitchen by identifying patrons special dietary needs and special requests
• Obtain revenues by processing cash and card
• Provide conflict resolution to ensure customer retention.
• Mix all drinks( non alcoholic and alcoholic) based on the serving sizes as outlined in the company manual to keep drink costs at a minimum
• Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking orders.
• Suggesting to drive sales forward
• Maintaining order and provide a positive customer experience Pharmacy Technician
Walgreens-Champaign, IL
September 2020 to October 2022
• Certified to administer vaccines.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive experience
• Processes manual claims for third party program prescription services in a timely manner
• Handle inbound and outbound customer service calls
• Provide knowledge on medication guidelines
• Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
• Billing services
Central Lab Processor
Carle Hospital-Champaign, IL
March 2020 to December 2021
• Receives and processes incoming lab specimens as appropriate.
• Performs specimen registration and order entry in the EMR and Laboratory
• Performs specimen registration in the electronic medical record and order entry and specimen receiving in the Laboratory computer system.
• Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution
• Proficiency with computers: Experience using the internet, email via Outlook, etc.
• Data entry experience
• Listening, verbal, and written communication experience Remote Patient Service Representative
Christie Clinic-Champaign, IL
January 2018 to May 2021
• Schedule, reschedule, or cancel appointments for patients in a timely manner while managing the providers' calendars.
• Verify patient insurance coverage and eligibility, ensuring correct information is provided to patients and healthcare providers.
• Data Entry and Records Management:
• Maintain accurate and up-to-date patient records in the electronic health record(EHR) system, ensuring all information is properly documented.
• Assist patients with understanding billing statements, payments, and co-pays.
• Address any discrepancies or concerns.
• Resolve patient issues or concerns in a professional and empathetic manner. Follow up to ensure patient satisfaction and proper resolution.
• Collaboration with Healthcare providers Communicate with medical staff and specialists to coordinate patient care and provide necessary information.
• Compliance and Confidentiality: Adhere to HIPAA guidelines and maintain patient confidentiality at
"imes.
Skills
• Communication skills
• Restaurant experience
• Customer service
• Order entry
• Supervising experience
• Leadership
• Serving
• Pharmacy Technician Experience
Certifications and Licenses
Pharmacy based immunization
Present
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