Business Systems Service Representative

Landon Kunz

Education

Current University August 2021 – Present

Brigham Young University - Hawaii

Major in Business Management Economics and Minor’s in Computer Science, Enterprise Business Systems, and Film

Work Experience

Customer Service Representative March 2024 – Present Brooks Pest Control; Remote

• Utilized CRM systems (Salesforce) to track and manage customer interactions.

• Managed high-volume inbound calls/emails, handling 40+ per shift while maintaining a 90% utilization rate.

• Utilized Market Surge messaging platform to provide real-time customer support. Medical Courier November 2022 – March 2023

Nomi Health; Oahu, Hawaii

• Accurately fulfilled orders of needed medical supplies to COVID-19 testing sites in Oahu.

• Delivered used specimen to labs for testing.

• Followed a strict schedule delivering the samples. Lead Setter December 2021 – August 2022

Sunrun; Laie, Hawaii

• Conducted 20-80 sales pitches a day selling solar.

• Drove to and from multiple areas on Oahu.

• Coordinated rides with 3-5 individuals.

• Communicate heavily with 5 team members in order to be most effective on where to work. Leadership Experiences

Volunteer Missionary August 2019 – July 2021

Church of Jesus Christ of Latter-Day Saints: Sao Paulo Brazil / Denver Colorado

• Prepared and executed lesson plans for hundreds of individuals in English and Portuguese.

• Lead 3 groups of missionaries as large as 80 individuals in teachings strategies.

• Delivered Presentations of teaching strategies for 150 individuals in both languages.

• Performed yard work, food drives, light construction, and residential painting. Economics Club Treasury August 2018 – Present

Brigham Young University- Hawaii; Laie, Hawaii

• Worked with Budget given to plan and organize club events of about 20-50 people.

• Managed Finances, reimbursements, purchases etc. Technical Skills / Certifications

• Software: SAP ECC 6.07, SAP S/4HANA, ERPsim, Tableau

• SAP ERP modules: FI, CO, MM, PP, SD, IM, WM, HCM, EAM, PS

• Brazilian Portuguese (Fluent).

**********@*****.*** - 385-***-****

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