Administrative Support Customer Service

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< Oo Resume Vv

Ilene J. Fazio

**** ****** ****

Parma, Ohio 44130

Cell: 440-***-****

Email: **********@*******.***

ADMINISTRATIVE SUPPORT / HR ASSOCIATE

Administrative professional providing the highest possible standards of customer service and support. Ability to

drive complex projects from concept to completion while performing daily administrative tasks necessary to

maintain operations. Analytical person, able to anticipate issues and create new systems that streamline

operations, resolve concerns, and improve efficiency. Manages goals, quality standards and timelines for multiple

projects. Works effectively with people from diverse professional and cultural backgrounds.

CORE COMPETENCIES

Office Management Quality Assurance

HR Process & Support Customer/Patient Focused

Administrative Support Microsoft Office suite

Employee Records/Files

PROFESSIONAL EXPERIENCE

Safety Control Technology

Receptionist/Administrative Assistant 2017 - 2023

* Managed all incoming calls, including drug test scheduling and TSA appointments. Company supply

management, FedEx, incoming mail, postage meter and light invoicing.

The Cleveland Clinic Health System

HR Associate 1998 - 2017

* Assisting Clinic employees with questions on FMLA, retirement, and health insurance.

* Trained volunteers working in the Department.

* Investigated unemployment and legal issues.

* Created Power Points for various hospital events.

* Planned hospital events such as picnics, orientation for Trinity Students, general hospital orientation, &

Hospital Week Celebrations.

* Kept record of PRN transactions totals, Labor Accounts, Caregiver Celebrations.

¢ Designed invitations in Microsoft Publisher to invite staff to various functions, such as birthday and farewell

cards.

* Created fliers in Flier Styler to notify all staff members of upcoming events.

EDUCATIION

Associate of Arts Degree in Business Cuyahoga Community College, Parma, Ohio

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