It Support Specialist

IMTHIYAS JAWFAR

IT Support Specialist

(Permanent Resident of USA – Green card Holder)

+1-908-***-**** # 472 College Drive, Edison, NJ 08817, USA *******@*****.*** / ********.***@*****.*** www.linkedin.com/in/kinniyan IT Support Specialist with 20+ years of experience in end-user support, troubleshooting, network systems, and CMS web development. CompTIA A+ and AZ-900 certified, with basic knowledge of Microsoft Azure. Skilled in resolving issues efficiently and ensuring user satisfaction in both on-site and remote environments.

Education

• Master of Information Technology - Sabaragamuwa University of Sri Lanka

• Bachelor of Science in Computer Science - Alliance International University Skills

• End-User IT Support & Troubleshooting

• CompTIA A+ Certified Technical Skills (Hardware, Software, Networking, Security, Mobile Devices)

• Customer Service & End-User Education

• Windows & Mac System Support

• Office 365, Email Client Configuration (Outlook, Gmail)

• Networking (LAN/Wi-Fi Setup & Maintenance)

• Hardware Installation, Maintenance & Upgrades

• Joomla & WordPress Administration

• Web Development (HTML, CSS, JavaScript, CMS)

• WHM & cPanel Administration, Website Migration

• Database Management

• Graphic Design & 2D Video Animation

• Remote Communication & Support Tools

• Help Desk Ticketing Systems

• Security Awareness & Best Practices

• Time Management & Adaptability

• Team Collaboration & Remote Work Etiquette

• Teaching IT & Technical Documentation

• Cultural Sensitivity & Charity Project Coordination Certification Details

• CompTIA A+ Certification (2025)

• Azure Fundamentals (AZ-900) Certification 2025

• Technical Support Fundamentals – Google, June 2021

• Getting Started in Microsoft SharePoint – Coursera, October 2023

• Social Media Management – Meta, December 2023

• Advertising with Meta – Meta, January 2024

• Measure and Optimize Social Media Marketing Campaigns – Meta, January 2024

• Pedagogical ICT License, Danish Ministry of Education & UNI-C — July 2010, Credential ID: LKF00035887

• Master Teacher, Intel® Teach Program — October 2011, Credential ID: EP10/MTS59/02

• International Computer Driving License (ICDL), ECDL Foundation — January 2012, Credential ID: LKF00035887

• Pedagogical ICT License Certified Facilitator, Danish Ministry of Education & UNI-C — February 2015

• HTML, CSS, and JavaScript for Web Developers, Johns Hopkins University — October 2023, Credential ID: HHLRDZTVZ75A

• ICT in Primary Education: Transforming Children’s Learning Across the Curriculum, University of London — September 2021, Credential ID: QBY8HDS4WNR2

• Learning to Teach Online, UNSW Sydney — July 2021, Credential ID: 7SDFN9GEXGZT Professional Experience - Summary

• IT Support Specialist, BurkinaBe In Action (BBIA), Millburn, NJ, USA — Oct 2023 – Present

• Remote IT Support Specialist / Web Developer (Freelancer), Viral Marks, KSA — Mar 2017 – Aug 2023

• IT Support Specialist /Consultant (Part-time), Gbase Technologies, Sri Lanka — 2004 – Aug 2023

• ICT Trainer and Consultant, Information Technology & Distance Learning Hub, Sri Lanka — Mar 2014 – Aug 2023

• IT Teacher and IT Specialist, Kinniya Central College, Sri Lanka — Aug 2006 – Mar 2014 Professional Experience

BurkinaBe In Action (BBIA), Millburn, New Jersey, USA. Oct 2023 – to Date Website: www.bbiaburkinabeinaction.org Email: ****@*********************.*** IT Support Specialist Hybrid Mode.

Roles & Responsibilities

• Led IT projects from planning to completion, ensuring alignment with BBIA’s mission.

• Installed, configured, and maintained Microsoft Windows 10 systems and software applications.

• Provided remote and on-site technical support, resolving hardware, software, and network issues.

• Managed Wi-Fi networks and troubleshooting to ensure reliable connectivity for staff and events.

• Administered Office 365, Google Suite, and cloud-based collaboration tools.

• Performed data backups, system updates, and security patch management.

• Maintained BBIA’s website, ensuring updates, branding consistency, and performance optimization.

• Led social media campaigns and managed digital content to increase community engagement.

• Captured, edited, and shared event media content to enhance BBIA’s online presence. ViralMarks (PVT) Ltd, KSA, Sri Lanka Mar 2017 – Aug 2023 www.viralmarks.com ****@**********.***

Remote IT Support Specialist / Web Developer Freelancer Roles & Responsibilities

• Delivered remote IT support for hardware, software, email, and network issues.

• Installed, configured, and maintained Windows systems, security updates, and software applications.

• Set up and supported Microsoft Outlook accounts (IMAP, POP, Exchange) and handled email migrations.

• Managed shared hosting and VPS servers, backups, recovery tests, and performance monitoring.

• Performed website audits, security enhancements, and CMS updates (Joomla & WordPress).

• Created multimedia content — banners, videos, and animations for digital campaigns.

• Provided technical guidance on remote access tools, and cloud collaboration platforms.

• Monitored server/website performance and resolved downtime or connectivity issues. Gbase Technologies, Main Street, Kinniya, Sri Lanka. 2004 – Aug 2023 Website: www.gbaselk.com Email: ****@*******.***

IT Support Specialist /Consultant Part-Time

Roles & Responsibilities

• Directed daily IT operations, project management, and workflow optimization.

• Managed and supported Windows, Mac, and mobile devices (iPhone, iPad, Android).

• Provided extensive technical support for hardware, software, network, and printing issues.

• Configured and troubleshot Microsoft Outlook, Gmail, and G Suite environments.

• Administered and secured network infrastructure, ensuring uptime, reliability, and compliance.

• Oversaw IT projects and led a technical support team to ensure smooth operations.

• Managed VPS and shared hosting services, performing resource allocation and server maintenance.

• Delivered client support for Microsoft Office and remote access solutions. Kinniya Central College Aug 2006 to Mar 2014

Information Technology & Distance Learning Hub Mar 2014 to Aug 2023 Zonal Education Office, Kinniya, Sri Lanka. Website : www.kinniyazone.lk IT Teacher / IT Specialist / ICT Trainer / IT Consultant Roles & Responsibilities

• Delivered IT and ICT training for students, teachers, and staff, covering computer hardware, software, networking, and troubleshooting.

• Set up and managed computer labs, including installation of PCs, peripherals, and network infrastructure for schools.

• Configured and optimized full network systems for computer labs, ensuring seamless connectivity and performance.

• Provided LMS training and supported teachers and students in creating and managing school websites.

• Installed, configured, and maintained Windows operating systems, printers, and peripherals.

• Conducted PC repairs, hardware upgrades, and performed system imaging and data recovery.

• Managed Google Workspace, Admin Console, security settings, and user accounts.

• Troubleshot network connectivity, Wi-Fi issues, and resolved IP configuration and DNS problems.

• Performed malware detection, removal, and handled security patch management.

• Analyzed website data via Google Analytics to inform decision-making.

• Led software programming and ICT projects for schools and government institutions, including Joomla- based systems.

• Delivered workshops on IT security basics, mobile device management, and safe internet practices.

• Maintained documentation for IT assets, repairs, and support tickets in line with best practices. Resume Updated Date: Friday, May 23, 2025

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