Customer Service Data Entry
Resume:
LATASHA ATOYEBI
*****.*******@*****.***
Professional Summary
Customer Service Supervisor with over 5 years of experience in leading support teams and enhancing customer satisfaction. Expertise in managing inquiries via phone, email, and chat, ensuring accurate information on products and services. Proven ability to resolve complaints. Strong skills in maintaining customer records in ERP systems while driving team performance in dynamic environments.
Skills
Customer Service Lead
Supervisor
Leadership
HIPAA
Organizational skills
Claims and Collection’s
Data entry
Computer literacy
Experience
Supervisor, 02/2023 11/2024
US Radiology Specialists Denton, TX
Streamlined patient appointment booking processes for enhanced efficiency.
Led a team of schedulers to optimize scheduling practices.
Ensured adherence to company policies and guidelines in all scheduling activities.
Providing training and coaching to schedulers on proper scheduling protocols and system usage.
Order entry process.
Customer Relations Specialist, 11/2022 02/2023
TrueBlue Labor Ready Denton, TX
Input new data into company database
Validated accuracy of existing data and implemented necessary corrections, ensuring data consistency.
Consistently updated and maintained database records, facilitating data-related support for team members.
Analyzed account data using Salesforce to identify open job opportunities.
Searched First Advantage and Drug Screens for relevant candidate information.
Updated payment information to ensure accuracy across all accounts.
Order entry process.
SR. Customer Service Rep, 05/2020 10/2021
Hertz Car Rental Jacksonville, FL
Delivered exceptional customer service by resolving issues and deescalating conflicts.
Executed data entry, faxing, and emailing of important documents.
Drove vehicles for test drives, ensuring optimal functionality.
Data Entry Specialist, 06/2019 05/2020
Ramstad Temp Agency Atlanta, GA
Processor, data entry requests, and various administrative and clerical tasks.
Prepared and sourced data for computer entry by compiling and sorting information.
Established entry priorities and process training source documents by reviewing data for deficiencies.
Order process
Education
04/2024 Present
Ross Medical Education Center Grand Prairie MI
Associate of Arts Healthcare Administration
#HRJ#0d34e8e8-14a0-45f7-9508-0ab02db218cf#
Contact this candidate