It Support On-Site
Resume:
Evans Achara
********@*****.*** •
**** ********** **** *** ****** Valley, CA 91352
Performance-driven and solution-oriented professional with extensive experience in containerization, orchestration, and IT support. Proficient in a broad range of technologies and tools, enabling efficient and secure management of organizational IT assets. High performer and quick learner with flexibility in working styles. Superior written and oral communication skills with the ability to build and solidify trustworthy relationships with clients, stakeholders, and team members. Competent at cultivating operational excellence and committed to continuous improvement. Bilingual fluency in English and French.
Areas of Expertise
Network and Security:
Administered Windows Server including Active Directory (AD), Group Policy (GP), DNS, DHCP, and network shares.
Proficient in firewall analysis, intrusion detection systems (T-Pot/Honeypot IDS), and network segmentation.
Manage/Create User accounts and established privileges in Active Directory.
Implemented data governance and identity verification measures.
DevOps and Configuration Management:
Experience with containerization and configuration management tools such as GitHub, Ansible, and TerraForm.
Knowledgeable in Calico for large-scale deployments and working with NFS Kernel Server.
Provided security mechanisms consistent with ISO 27001 standards and maintained rapid response and recovery plans.
Process Design and Collaboration:
Collaborated with project managers and system design architects on process design, implementation, testing, and user acceptance.
Documented configuration backups and created architectural and wiring diagrams.
Established operational system development life cycles and incorporated security measures throughout the lifecycle of organizational components and assets.
Training and Development:
Provided innovative IT-tech support techniques and trained newly hired IT technicians.
Developed and implemented training programs for IT support staff.
Professional Experience
IT Support Technician [BackFill Total IT Global/Freshfields ---2022 To Present
Provide On-Site for End-User/Network Migration Smart Hand Support.
Resolve and Update Incidents/Service/Request Ticket in SNOW
Imaged New devices and Perform PC Refresh/deployment using SCCM and Microsft INTUNES AutoPilot to deploy device in AD
Provide IT Support for business process applications within organizations.
Image and deploy laptop devices, using MicrosoftAutoPilot Cloud Image for Windows OS Device deployments.
Backfill - IT Support Specialists: Hitachi Energy/HCL 2022 to 2024
Conduct full-fledged training of new on-site IT support technicians.
Resolve end-user issues, service tickets, and RITM tickets in ServiceNow.
Implement network set-up migration and end-user migration as well as updated device firmware.
Assist Remote Engineers to troubleshoot MDF devices including switches, routers, and firewalls.
Leverage INTUNES Cloud to deploy Autopilot Image OS and conduct PC-refresh/reset and deployment.
Tech Support Engineer BMS (Bristol Meyer Squib) EUC - 2020 to 2022
Imaged new devices and PC refresh/deployment using SCCM and Microsft INTUNES AutoPilot to deploy device in AD.
Managed Office 365 suite applications, including Outlook, Teams, Exchange, and SharePoint Online.
Provide On-Site IT HyperCare Support to resolve Users' SVC/RITM tickets in SNOW
Assisted with end-user password resets and MFA configurations as part of Hyper Care support.
Supported user software application activities and updated Service Now (SNOW) tickets.
Education
Associate Degree (AA) Software Development ITT-Sylmar 2013 - 2015
Masters In Information Systems (Msc) University of Phoenix-Arizona 2016-2017
Certifications
CompTIA A+ Network+
Docker Certification Associate (CalTech) (DCA Cert. code: 4957169)
Cyber Security (University of Phoenix): Certification (GCv001)
Ansible & Terraform Config Mgmt Cert.(CalTech)(Cert. code: 4850365)
DevOps Certification .(CalTech) (Certificate ID: 100026418)
DevOps Certification .(Caltech) (Certificate ID: 4859645)
Technical Proficiencies
ELASTIC-SIEM Agent Analysis Tools
Creating Image, Pods & Container Deployment with, Docker,Kubernetes,Docker-Compose, Azure Virtual Machine.
References
Micheal Dorsey *******.******@*****.*** 323-***-****
David Swacus *****.******@***.*** 803-***-****
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