Customer Service Administrative Assistant
Resume:
SHATERRI TILLERY
Detroit, MI *****
************************@***********.***
Professional Summary
Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
· Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.
· Demonstrate independent work initiative, sound judgment, and attention to detail.
· Communication Platforms – Zoom and MS Teams.
· Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 30 WPM.
Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing
Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information
HIPAA Compliance Medical Laws & Ethics CMS1500 Claim Form Billing Cycle Claims Appeal Process
Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology
Work Experience
Graduate
Ultimate Medical Academy-Detroit, MI
April 2023 to March 2024
· Remained self-directed, motivated, and accountable for personal actions.
· Came prepared for class and completed assignments on time.
· Navigated new technology, utilized available resources, and set realistic expectations. Cashier / Customer Service
Motor City Coney Island Restaurant-Detroit, MI
April 2023 to October 2023
· Performed various tasks including food production and serving customers at the front counter.
· Took orders, operated cash register, accepted payments, and made accurate change.
· Ensured accuracy of cash drawer and kept work area clean and organized.
· Maintained a clean and organized workstation and guest area.
· Worked in a fast paced, team environment and communicated effectively with managers and co- workers.
Cashier / Customer Service
Papa’s Pizza-Redford, MI
November 2022 to February 2023
· Offered fast and friendly service, operated cash register, scanned merchandise, accepted payments, stocked shelves, and maintained the overall appearance and cleanliness of work area.
· Worked as part of a team and interacted with diverse customers and staff members.
· Followed policies as they related to customer confidentiality. Cashier / Customer Service
CVS Pharmacy-Detroit, MI
February 2022 to October 2022
Carry Out Representative
Starters Bar & Grill-Detroit, MI
July 2016 to January 2018
Crew Member / Customer Service
Subway-Detroit, MI
May 2006 to August 2010
Education
Certificate in Medical Administration Assistant
Ultimate Medical Academy-Tampa, FL
April 2023 to March 2024
Diploma in Medical
Ultimate Medical Academy-Tampa, FL
2024
Skills
• Medical Administrative Assistant
• Medical Terminology
• Medical Transcription
• Patient Processing Patient Registration
• Medical Records Management
• Check In
• Check Out
• Data Entry
• Release of Information HIPAA Compliance
• Medical Laws & Ethics
• CMS1500 Claim Form
• Billing Cycle
• Claims Appeal Process Medical Billing Knowledge
• Third Party Billing
• Medicare
• Medicaid
• HMO
• PPO Basic Coding Skills for ICD-10 & CPT
• Insurance Verification
• Anatomy & Physiology
• ICD-9
• ICD Coding
• Accounting
• Medical Office Experience
• Medical Coding
• Medical Scheduling
• Vital Signs
• Phone Etiquette
• EMR Systems
• Triage
• Computer Operation
• Quality Assurance
• Laboratory Experience
• Microsoft Powerpoint
• QuickBooks
Certifications and Licenses
Certified Medical Administrative Assistant
March 2024 to Present
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