Information Technology Field Service

**** ****** ***, *********, ****** STATES, ***** •

*********.******@*****.*** • 704-***-****

HARISTATE KATEHE

IT Field Service Analyst

PROFESSIONAL SUMMARY

IT Professional with over 12 years of experience supporting Windows, cloud, and network systems, excelling in troubleshooting, security, and automation to enhance IT operations, deliver exceptional customer support, and drive technological improvements.

Skills

EMPLOYMENT HISTORY

IT FIELD SERVICE ANALYST Aug 2024

Axiom Technologies Charlotte

INFORMATION TECHNOLOGY ANALYST Jul 2022 - Jun 2023 Atrium Health Charlotte

WINDOWS MIGRATION Jan 2019 - Mar 2022

Greif Packaging Charlotte

NETWORK ENGINEER Aug 2012 - Oct 2015

RAWBANK Congo

EDUCATION

COMPTIA SECURITY + CERTIFICATE AND CYBER SECURITY BOOTCAMP CERTIFICATE Jun 2022 UNCC 9201 University City Blvd. Charlotte, NC 28223 NETWORK + IN VIEW

INFORMATION TECHNOLOGY ASSOCIATE DEGREE Jul 2025

Full Sail University 3300 University Boulevard Winter Park, FL 32792 CYBER SECURITY BACHELOR DEGREE - AUGUST 2025

Full Sail University

Operating Systems & Cloud: Windows Server 2016/2019, Windows 8/10, Linux, macOS, AWS, Azure Virtualization & Automation: VMware ESXi, KVM, VirtualBox, Ansible, PowerShell, Python, BASH Security & Networking: PCI DSS, HIPAA, GDPR, Firewalls, Cisco, NMAP, Wireshark, VPN, Active Directory, VLANs, SSL, IPsec

Databases & Web Servers: MySQL, MongoDB, MariaDB, MS SQL, Apache, NGINX Responded promptly to service requests and incidents, resolving issues efficiently to minimize downtime. Supported hardware refreshes, contributed to technology deployment projects, and assisted with procurement. Collaborated on escalations, performed root cause analysis, and documented solutions for complex issues. Delivered basic technical training, maintained asset records, and participated in proactive support activities to ensure optimal performance.

Delivered remote/on-site hardware/software/network support Deployed Intune, implemented email security tools (ProofPoint, DMARC) Ensured compliance with healthcare security protocols and data privacy Managed and supported Outlook and Exchange services (on-premises, online, hybrid) for a global organization of over 5,000 employees, including troubleshooting, migration testing, and ongoing Office 365 support, using PowerShell scripting to manage user access and administer Azure AD, SharePoint Online, Teams, and OneDrive. Designed and maintained network infrastructure

Monitored performance, troubleshot issues, optimized configurations Managed firewalls, VPNs, and security systems, documented configurations

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