Customer Service Medical Billing

Professional Resume – Tamera A. Brentnall

**** ******* **, *****, ** 29033

Phone: 803-***-**** Email: *********@*****.***

Professional Summary

Reliable, compassionate professional with over 10 years of experience in healthcare customer service, administrative support, and emergency department operations. Skilled at managing high-volume inquiries, handling sensitive information with discretion, and exceeding performance expectations. Currently pursuing a Medical Billing & Coding certification with a strong GPA. Dedicated to delivering outstanding service and upholding the highest standards of ethics and communication.

Core Skills

• Insurance & Claims Support

• Call Center Metrics & KPIs

• ICD-10 & CPT Familiarity (In Training)

• HIPAA Compliance

• EHR & Patient Documentation

• Excel, Outlook, Word Typing: 35 WPM

• Customer Satisfaction & Escalation Handling

• Multi-screen Navigation

• Verbal & Written Communication

• Collaborative Problem Solving

Professional Experience

Customer Service Representative

Colonial Life Contact Center – Columbia, SC Jan 2018 – Aug 2024

- Delivered consistent, high-quality service to customers navigating claims and policy questions

- Resolved escalated calls with professionalism and empathy

- Met and exceeded benchmarks for call handling time, quality assurance, and survey results

- Adapted quickly to policy and system changes in a regulated environment

- Maintained compliance while managing multiple programs and screens

Unit Secretary – Emergency Department

Lexington Medical Center – West Columbia, SC Aug 1999 – Oct 2011

- Supported physicians and staff by managing communications, test orders, and patient documentation

- Scheduled procedures, answered EMS transmissions, and assisted families

- Maintained a calm and efficient presence in high-stress, emergency situations

- Facilitated smooth patient flow by coordinating between departments and medical records

Education & Certification

DeVry University – Online

Medical Billing & Coding Certificate (Expected June 2025) GPA: 3.5

Lifelong Learning Center – Batesburg, SC Paraprofessional Certificate

Brookland-Cayce High School – Cayce, SC High School Diploma

Professional Values

• Commitment to accuracy and patient-first service

• Dedication to confidentiality and compliance

• Ongoing development through education and training

• Dependable and ethical with a strong team spirit

Contact this candidate