Customer Service Be Part

Christopher U. Tuazon

*** *** *********, ******, ********** Rizal

Cell # : +63-905-*******

Email Add. *********@*****.***

PURPOSE OF APPLICATION:

As Ambitious Professional I Would like to seek an available opportunity in which I may apply my years of experience in hospitality industry such as ( waiter, bartender, barista, banquet, captain waiter, trainer and FnB supervisor ) which would be part of Me and my Families Future, and thrive my eagerness to be part of the most stable company I may apply with.

Career Summary:

- 15 years’ experience in 4 & 5 Star Hotel, Resorts and Casino

- Assign as Assistant F&B Supervisor for Restaurant, Banquet and Bar operations.

- Knowledgeable in profit and loss, and controlling food and Beverage cost.

- Knowledgeable in Fine dining restaurant, Banquet, Bar and Room Service operations.

- Knowledgeable in Computer Hardware and Software.

- In-depth knowledge of Service and kitchen equipment and Some Fixed Assets

- Responsible with utmost care towards hygiene.

- Experience of monitoring the operations for the Outlets.

- Ability to manage and co-ordinate with the Service staff and kitchen staff to ensure the on-time requirements at the counter

- Abide to the compliance in following the safety policies.

- Efficient time-management skill, hard-working, punctual.

- Dedicated and sincere towards profession.

WORK HISTORY:

2019-Present Golden Phoenix Hotel Manila

Waiter / Bar Tender / Barista / Captain Waiter /

Food and Beverage Supervisor

2016-2019 Genki Sushi Japanese Restaurant

G.H.R./Supervisor/Shift In-Charge ( Kuwait City )

2014-2016 Sadugo Philippines (Khumbo Enterprise Inc.)

Branch Supervisor/Finance Associate

2007-2014 Thunderbird Resorts and Casino

Food Attendant/Chief Steward/FnB Supervisor

2006-2007 Shangri-la Hotel

Banquet Department

2006-2007 Creative Stone Technology Inc.

Sales Representative/Architect Assistant

2003-2006 Viva Video City Incorporated

Customer Service Associate Head/Operation’s Supervisor

2003-2003 Hop’s n Hog’s Gastro PUB

Bar Tender/Waiter

2002-2003 Wack Wack Golf & Country Club (Food and Beverage)

Dinning Attendant/Head Waiter

2000-2002 Jollibee Food’s Corporation

Certified Through; Dinning, Smart & Counter

2000-2001 Tele Tech Holding’s (Outsourcing Company)

Customer Service Representative ( In Bound )

ACHIEVEMENTS:

2011-13 Thunderbird Resorts and Casino Perfect Attendance

2006 Creative Stone Technology Inc. Top Earner

2004 Viva Video City Individual Target Achiever of the Month

2004 Viva Video City Employee of the Month (Wall of Fame)

2004 Viva Video City Best Customer Service

2002 Jollibee Food’s Corp. Certified Employee Dinning, Smart & Counter

2001 Jollibee Food’s Corp. Employee of The Month

2000 Jollibee Food’s Corp. Early Achiever’s

OTHER SKILLS/QUALIFICATIONS:

Barista

Bartender

Basic Latte Art

Basic Mixology

Basic Costing

Little Knowledge in CAPEX, OPEX and ROI

Windows applications

MS Office

Print layouts

Basic/ Practical electronics

Can drive both Manual & Automatic

Proficient in English

Little Knowledge in Arabic

Little Knowledge in Electrical Wiring’s

Little Knowledge in 10 Codes

Audio Technician

Has knowledge on Audio/Video Installation and Basic Trouble's

Has knowledge on Computer Programming such as Software & Hardware

Has knowledge on Motor Cycle Basic Mechanical and Electrical Trouble's

Knowledgeable technician

EDUCATIONAL BACKGROUND:

TERTIARY: National College of Business and Arts

Bachelor of Science in Hotel and Restaurant Management

SECONDARY: Angono Private High School

PRIMARY: Doña Justa Guido Elementary School

SEMINARS ATTENDED:

2011 Thunderbird Resorts and Casino

Supervisor/Management Training

2010 Thunderbird Resorts and Casino

S.O.P. International Service Standards

2009 Thunderbird Resorts and Casino

Train the Trainer’s

2008 Thunderbird Resorts and Casino

Wine Knowledge Training

2007 Thunderbird Resorts and Casino

Telephone Etiquette

2007 Shangri-la Hotel

Table Service & Etiquettes

2006 Creative Stone Technology Inc.

Basic Architectural Structures and Fitting’s

2005 CSM Training Center

Bar tending, Coffee & Juice Making

2004 Inter-Lameco Enterprises

Individual Entrepreneur’s

2000 Clean and Green

Recycling Waste; Art Garbage Sorting

PERSONAL INFORMATION:

Age : 40

Birthday : January 14, 1984

Birth Place : Naga City

Sex : Male

Status : Single

Religion : Iglesia ni Cristo

CHARACTER REFERENCES:

Mr. Christian G. Balais

Food and Beverage Supervisor (Golden Phoenix Hotel)

Pasay City ( Manila ) Philippines

Mr. Dandreb Duyann

Food and Beverage Manager (Golden Phoenix Hotel)

Pasay City ( Manila ) Philippines

Mr. Robert R. Reyes

Operation Manager (Japanese Restaurant)

Kuwait ( G.C.C. )

Mr. Jun Santos

Property Manager (Sta.Lucia Property)

Ms. Chleotilde Z. Ubaldo

Research Manager (GMA Network, Inc.)

Mr. Richard Ariel Janio

Food and Beverage Manager (Thunderbird Resorts and Casino)

Christopher U Tuazon

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