Customer Service Call Center
Resume:
Indianapolis, IN *****
*****.***@*****.***
Margo Joseph
I am a dedicated customer service specialist, full spectrum. I am committed to learning the job scope fully to interpret employers’ dynamics within my field of expertise.
7/2024 - present
Licensed Property & Casualty Agent
GEICO
Answering inbound calls from dealerships and policyholders to discuss policy or add/removed a vehicle from coverage Sending out company specific letters per state regulations as needed on behalf of policyholder
1/10/2024- 3/10/2024
Associate Qualification Assistant
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Inbound calls – work from home call center setting. Gathering pertinent information from customers to pre-screen if they qualify for Medicare benefits before introducing them to sales team.
8/2023 - 12/2023
HUD FHA CSRIII
LEIDOS
Taking inbound calls from consumers and industry members on various FHA topics, reading only approved resources to answer questions and resolving service request and/or escalating to correct departments if questions require policy clarification as needed and required by SOP. Any other task as requested by management.
November 2012 – March 2014
Certificate of Billing & Coding
Ultimate Medical Academy Clearwater, FL
Revenue Cycle
Medical Front Office
Organization
Problem solving
Teamwork
C m
Margo Joseph pg 2
5/2021 – 6/2023
Customer Service Rep
Infosys BPO
Inbound calls – work from home call center setting. Proficient understanding of HUD state programs in Loss Mitigation for fHA, Fannie Mae, Freddie Mac, VA and USDA loans. Assisted clients with home prevention plans after life’s major events during and after COVID-19
5/2016 – 2/2021
Customer Service Rep
Herff Jones
Inbound calls – work from home call center setting. Assisting clients with placing orders for announcements and cap & gown orders for the years of elementary through college for their graduations. Tracked deliveries input all contact information in CRM. Utilized contact methods of phone, chat and email.
2/2015 – 9/2015
Retail Supervisor
Vision Works
Supervising floor personnel, including verification of insurance and running preliminary eye tests for Optometrist. Key carrier to open and close store dropping off bank deposits nightly.
margo
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