Network Engineer

SUMMARY

• Network Engineer with over ** years of experience in Information Technology.

• Background includes over 6 years of Switch Translations, Test & Turn-up, Circuit Design and Integration in a telecom environment.

• Extensive knowledge with testing, installing and maintaining digital communication equipment.

• Strong troubleshooting, communication skills and problem resolutions skills.

• Articulate, well written, team oriented and focused on success. TECHNICAL SKILLS

Network/Hardware: Sonus NGS DMS 100, 250, 500, SS7, CLEC, PSTN, SIP, MGCP, RTP, Viper SIP,DS3,DS1, DS0,

LEC, VoIP, Nortel, CDMA, DMS-MTX, BTS, SAFARI

Alcatel-Lucent, SONUS, Metaswitch, Genband

Routers, Switches, Cienna, OC3 up to OC192

rings, Erricson MGW (Media Gateway), Cisco

MGW, Tellabs DACS, IMS and CMS Platforms

Software/Tools: Microsoft Office Excel Visio, Metasolv, Remedy, STARS, Netanalyst, Titan DAC’s test equipment,

Tellabs MetroWatch Client NGX Element Manager

Operating Systems: Solaris 2.6, SCO Unix Ware, Linux, Windows XP, NT Sun Microsystems BSC

Databases: Intelisys, CNAM, LERG, Verisign, SNET DG PROFESSIONAL EXPERIENCE

Charter Communications, Greenwood Village, CO Oct 2015 - Present Telephone Operations Engineer II

• Configures and troubleshoots SS7, ISUP, and SIP with limited assistance and guides TOE I with execution.

• Performs installation and turn up of Trunk Groups and augments as determined by Traffic and Capacity Team.

• Understands telephony circuit architecture concepts, OC12, OC3, DS3, DS1 etc.

• Assumes key role in troubleshooting efforts during major outages and provides guidance to TOE I.

• Supports all core telephony equipment including hardware and software upgrades, maintenance and expansions.

• Demonstrates IP knowledge, L2, L3, TCP, UDP and telephony equivalents, ability to troubleshoot IP connectivity issues

Capacity Engineer II/Comcast Cable Oct 2013 –July 2015

• Responsible for keeping all Central TDM trunk groups for DEOT’s (DIRECT END OF TANDEMS), Local, LD, Wireless and other end office tandems within a set capacity standard on the IMS and CMS platforms.

• Responsible for all wholesale and Peering SBC-SRP (Sonus and Alcatel-Lucent) routing capacity.

• Change routing of wholesale and Peering traffic to maximize efficiency.

• Work as an integral part of Engineering to plan, implement, and monitor capacity of the SIP and TDM network.

• Generate budgets for all SIP components from SRPs, SBC, Tools, and Service Rings on the OC level

• Submit orders into MetaSolv to add and remove trunk groups as well as manage tasks associated to workflows.

• Create and present KPIs to business units and divisional leadership pertaining to capacity, current state and future need.

• Conduct capacity verifications based on forecasts created by product and peering partner.

• Assist with Vendor selection and implementation plans for new TDM,SBC, and SRP

• Work directly with operations on implementing designs based on capacity needs.

• Create and implement session CPU, CPS and Transcoding limits throughout the Comcast network.

• Assist engineering with the implementation of capacity augments based on software.

• Point of contact for all Wholesale Voice related capacity needs. Access Data Consulting/Comcast Cable Oct 2011 –Oct 2013 Network Design Engineer II

• Responsible for internal circuit design from PSTN demarc to switch. Including port assignment both in the MetaSolv database and the physical network elements on the IMS and CMS platforms.

• Internal design of the PSTN Demarc to switch is defined as from customer switch via transport (DS3, stand alone DS1) to Tellabs DACS to the Ericcson or Cisco MGW (Media Gateways) back to switch.

• Responsible for ordering and facilitating new circuits for least cost routing.

• Responsible for testing and turning up new circuits in a production VoIP and TDM environment according to Comcast practices via Netanalyst and Titan DACS.

• Executing operation practices to support a carrier class network with a VoIP fabric.

• Interface with ILEC, CLEC, signaling, 3rd party, long distance, PSTN, interconnects, and vendors to design, test, and turn up service in a production environment.

• Coordinate and implement new features, technologies, upgrades, and patches in the production environment with respect to circuit design, turn up, and test.

• Coordinate and resolve service issues with CLEC, ILEC, IXC providers and vendors to ensure accurate and timely implementation of new trunk groups and augments to existing trunk groups. Also responsible for the decommissioning of old or underutilized trunk groups in the network.

• Escalate critical issues to management and third parties which may jeopardize turn up of a new trunk group or augment to an existing trunk group.

• Interface with internal PSTN teams on interconnect agreements, capacity management.

Metro State College Jan 2010 –Oct 2011

Civil Engineering Student

Qwest Communications Sep 2008 – Nov 2009

Contract Senior Operations Technician

• Worked with off-net carriers IE: opening tickets, testing, etc.

• Worked with Field Operations, vendors, etc. for fault isolation.

• Engaged additional technical assistance teams to assist with trouble resolution.

• Provided timely status, follow up and closure of assigned trouble tickets.

• Managed outage situations such as investigating the issue, open outage ticket send out email notification to the team.

• Updated Master ticket whenever possible.

• Updated Sonus NGS DMS 100, 250,500 and soft switches translations and routing.

• Troubleshooting for switched and dedicated voice services involving 1+, 8XX, and international calling.

• Troubleshooting echo and quality related issues with Adtran, Cisco, and Adit Routers; Ditech equipment, troubleshooting SS7.

Level 3 Communications Oct 2007 – Aug 2008

Contract SMC Voice Technician/Customer Operations T-CAM

• Worked with CLEC’s to resolve PSTN routing issues.

• Troubleshoot SIP, MGCP, RTP issues

• Troubleshoot and resolve SONUS and Viper soft switch issues.

• Troubleshoot and resolve VIPER SIP proxy server issues.

• Resolved OoS issues including jitter, Latency, echo, static and PDD. Level 3 Communications May 2006 – Oct 2007

Contract Switch Translations Test and Turn up Technician

• Tested DS1’s and DS0’s with the LEC for Sonus and Viper Circuits.

• Coordinated activities for test calls, call routing, and circuit testing.

• Worked with ILEC’s and CLEC’s to install services for VoIP and modem circuits.

• Performed Migrations and Hot Cuts for Network upgrades. Nextel Communications Oct 2004 – Nov 2005

Retail Order Entry/ Activations

• Inbound calls from Nextel Retail Stores with activations of new and existing customers.

• Performed handset swaps and upgrades which includes troubleshooting units with no service or service errors.

Nortel Networks Apr 2004 – Aug 2005

Contract Network Engineer

• Responsible for installing, testing, and maintaining Nortel DMS and BSC equipment.

• Accountable for correct and timely data fill, testing, and troubleshooting of CDMA cell sites.

• Efficiently trained customers to use the Nortel product.

• Installed Nortel BSM patch software to for 800/1900 MHz Metro Cells.

• Installed SBS shelves involving testing and turn-up. Alamosa PCS Oct 2001 – Apr 2004

DMS Switch Technician

• Responsible for overall operations of the Arizona market PCS network.

• Instrumental in launching over 148 CDMA markets in Arizona.

• Coordinated with vendors, contractors and market managers for site construction, T-1 facilities, and initial test and turn-up of Nortel MetroCells.

• Responsible for activation of Lata Tendem and Local Exchange trunking with LEC’s.

• Performed scheduled PM’s on the Nortel DMS-MTX and Sun Systems to ensure uninterrupted service.

• Utilized switch and BSC Operational Measurement Data, worked with RF engineers to optimize PCS wireless network and minimize outages. The Employment Solution Jul 2000 – Oct 2001

Contract Network Integration Engineer

• Responsible for installing, testing, and maintaining Nortel DMS and BSC equipment.

• Accountable for correct and timely data fill, testing, and troubleshooting of CDMA cell sites.

• Efficiently trained customers to use the Nortel product

• Installed Nortel BSM patch software to for 800/1900 MHz Metro Cells. AT&T Local Services Nov 1999 – Jul 2000

Switch Engineer

• Perform Nortel DMS-100, 250 and 500 switch translations to include installation of POTS lines and trunks.

• LNP & INP/LNP Conversions

• PRI-ISDN and Centrex programming for test and turn up with digital service

• Familiar with ISDN BRI channel for DSL, Servord, MAP and Table prompts.

• Troubleshoot technical issues with on-site vendors. EDUCATION

University of Colorado at Denver; Civil Engineering

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