Scrum Master Project Manager

ABIJAY SIDDHANTI

Nationality : US CITIZEN Phone: +1-860-***-**** Email: ***********@*****.***

SUMMARY

Certified Scrum Master (CSM, PSM) and Agile Project Manager with 5+ years of cross-sector experience delivering high-impact digital and AI-powered initiatives. Adept in Agile methodologies (Scrum, Kanban, SAFe), stakeholder collaboration, and end-to-end project lifecycle management within regulated and high-stakes environments. Skilled at facilitating Agile ceremonies, tracking KPIs like velocity and burndown, and driving continuous improvement through actionable retrospectives. Proven record of aligning project deliverables with strategic business outcomes, especially in enterprise settings such as financial services and federal-aligned tech programs. Eligible for Public Trust Clearance with a strong understanding of governance, reporting, and cross-functional team orchestrations.

SKILLS

Agile Practices: Scrum, Kanban, Lean, SAFe, Sprint Planning, Retrospectives, Burndown Metrics Project Tools: Jira, Confluence, MS Project, Azure DevOps, Miro Agile Coaching: Backlog Refinement, Scrum of Scrums, UAT Facilitation, Performance Metrics Delivery Capabilities: Risk Identification, Team Engagement, Release Coordination, Velocity Tracking Business Domains: Financial Services, Insurance, AI/ML, Gaming, Cloud Infrastructure AI-powered Efficiency Tools - ChatGPT, Gemini, Perplexity Visualization & Reporting Tools: Tableau(AI/MLVisualization), Figma, Canva. Data & Analytics: Gantt Charts, Resource Forecasting, Budget Tracking, Burn Rate Analysis Programming: Java, Node.js, JSON, SQL, Python.

PROFESSIONAL EXPERIENCE

Role: Scrum master USAA Plano, Texas, USA June 2024 – Present

● Led Agile ceremonies across multiple distributed teams, including daily stand-ups, backlog grooming, sprint planning, reviews, and retrospectives.

● Directed a $1.5M AI/ML program to modernize customer experience through CCaaS integration and GenAI-powered virtual agents, reducing average handle time by 18% and improving NPS scores.

● Aligned sprint outcomes with enterprise KPIs using Jira-based dashboards; tracked velocity, sprint burndown, and scope changes to inform leadership decision-making.

● Maintained risk logs, issue registries, and PMO dashboards in Confluence to ensure traceability and compliance.

● Partnered with QA and product leads to ensure seamless handoffs and iterative delivery of GenAI pilots, promoting feedback loops and user-centric improvements.

● Created executive-level project briefings and monthly status reports, translating technical progress into stakeholder-focused language.

Role: Scrum Master / Project Manager Head Digital Works, Hyderabad, India Apr 2022 - Feb 2024

● Oversaw delivery for a portfolio of AI-enhanced CX projects, managing PODs across backend architecture, metadata tagging, and digital engagement features.

● Established Jira-integrated sprint tracking and release management workflows, increasing throughput predictability across 5+ Agile teams.

● Acted as the primary point of contact for stakeholder escalations, delivery concerns, and priority trade-offs, ensuring client satisfaction through timely communication and resolution.

● Drove continuous improvement by leading structured retrospectives, implementing velocity adjustments and story-point calibration across sprints.

● Developed and maintained risk mitigation playbooks and cross-functional contingency plans, safeguarding project timelines against vendor or tech debt delays.

Role: JIRA & Confluence Administrator Head Digital Works, Hyderabad, India Apr 2022 – Feb 2023

● Customized Jira workflows and schemas for compliance-heavy environments, ensuring alignment with ISO

● Designed real-time KPI dashboards through Jira APIs in Confluence, enabling heatmap-style visibility into blockers, burn rates, and delivery velocity.

● Supported program-level governance through centralized reporting modules and automated sprint health summaries. Role: Project manager / Core Committee Vice President AIESEC - www.aiesec.in India Jan 2018 - Jan 2020

● Rolled out 20+ digital and physical project campaigns across Indian regions by defining sprint-based campaign strategies.

● Trained new project leads on backlog grooming, stakeholder communication, and iterative rollout techniques.

● Created reusable agile project templates that improved time-to-launch by 30% for new city chapters. EDUCATION & CERTIFICATIONS

Bachelor of Technology in Electronics and Communication Eng Chaitanya Bharathi Institute of Technology, Hyderabad, India Professional Scrum Master (PSM) - Scrum.org Certified Scrum master (CSM) - Scrum Alliance GEN AI Certified - Google

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