Customer Service Specialist
Resume:
Taya N. Brodin-Hanson
***** **** *** * ***** Grove, MN
**********@*******.***
Summary of Qualifications
It is important to me that I make every effort to fulfill all responsibilities I have been given
I am a compassionate person & care about the people I work with as well as the people I serve
People can always depend on me
I am creative and enjoy constructing new ways to make systems work more efficiently
Others tell me that they trust me, and they are comfortable around me
I genuinely enjoy being a part of team but can also work independently
I demonstrate consistent diplomacy and respect to people from all cultures, identities, and backgrounds
I show special sensitivity to challenging and unique needs of others
I continually work to be an effective communicator
Employment History
Laurie Wolfe for MN House 37A
July 2023 – Current
Volunteer Coordinator
Making contacts with known past supporters & agencies requesting continued support of both time, resources, and endorsements
Working collaboratively with a team of people to make new community contacts
Supporting the candidate in a multitude of needs as her campaign progresses
Maintaining email & phone contact with supporters & volunteers daily
Updating spreadsheets and Google documents to help ensure we are consistent with messaging and contacting supporters & volunteers in a timely manor
MTL Master Logistics
October 2023 – July 2024
Logistics Coordinator
Coordinated an extensive number of shipments both sizeable & small throughout the US
Provided high quality customer service in a fast-paced environment
Worked collaboratively as team to ensure the most efficient and creative solutions were offered on all shipments for our customers
Monitored and helped facilitate a multitude of shipments to be delivered in timely manor
Metro Transit
April 2023 – October 2023
Control Supervisor
Supervises on-the-road operators, assisting them with policy issues, security problems and mechanical troubleshooting
Dispatches police officers to security incidents, choosing squads based on sector information, incident issues, and officer specialties
Answer 911 calls and assists callers with both transit and police related needs
Created a new employee welcoming committee
Specializes in decision making and able to quickly assess all manner of situations, respond quickly, efficiently, and appropriately to an increasing gamut of fast developing and ever-changing scenarios
Hennepin County Sheriff’s Office
March 2014-April 2023
911 Dispatcher
Answer 911/emergency calls as well as non-emergencies for most of Hennepin County
Multitasking at elevated intensity while paying attention to details in a fast-paced environment
Serving the peoples of our communities with a wide range of backgrounds
Showing compassion and customer service and empathy in all interactions
Maintaining impeccable integrity and honesty in all scenarios
Working with a team to solve a variety of problems as we think creatively.
SIRVA Relocation- Plymouth, MN
May 2013-March 2014
Relocation Assistant
I collect, retrieve, and send documents via email, fax and our intra next systems.
I order from inspections from vendors and Broker Market Analysis and appraisals from agents.
I email transferees, agents, brokers, and inspectors to ensure documents are turned in on time.
Sherburne County Correctional Facility – Elk River, MN
January 2007 – May 2013
Correctional Officer
I was diligent to always sustain the highest level of focus and vigilance
I conducted regular security checks, headcounts, and searches of inmates in a professional manner
I booked and released inmates
I wrote accurate descriptive incident reports
The situation demanded an advanced level of communication – I approached this in a way that was both proactive and productive
I administered medications, first aid and post trauma care to inmates and staff
I managed multiple projects and processes as a normal course of my job responsibilities
I performed CPR, First Aid, and crisis management
Certified Massage Therapist – Minneapolis, MN
April 1998 – December 2006
Independent Health Consultant
I marketed and promoted my services to private clientele
I always consulted with clients to understand and assess their health issues and goals
I carefully managed scheduling, billing, record-keeping, and health charting for all clientele
The Modalities of Massage therapies I was trained to provide included: Swedish massage; connective tissue work; aromatherapy, hot rocks, ice therapy, and deep tissue therapies; pre/post event therapies, sport, energy work and active stretching
Chrysalis Experiential Academy – Atlanta, GA
September 2003 – June 2004
Grade 7-12 Classroom Substitute Teacher
Promoted interpersonal skills and behavior modification
Mentored productive study habits
Improved strength of character and self-esteem
Provided guidance and direction in times of confusion for students
Dungarvin – Maple Grove, MN
May 1997 – March 2002
Direct Care Counselor
Cared for adults with developmental disabilities
Administered medications carefully and accurately
Supervised individual resident programs designed to encourage personal growth
Organized projects to accomplish sanitation and culinary goals
Education and Certifications
Minnesota State University – Mankato, MN
September 1996 - December 2001
Bachelor of Arts, Education
Education included:
Praxis Series
Professional Assessment for Beginning Teacher
Physical Education: Content Knowledge
Principles Learning and Teaching
PPST Reading, Writing, Mathematics
Student Teaching - Shakopee High/Pearson Elementary School – Shakopee, MN
Taught physical education for all students, kindergarten through 12th grade
Coached 8th grade girls' volleyball team
School of Massage and Body Work – Minneapolis, MN
September 1998 - May 1999; Completed Certification
Certified CPR/First Aid Responder (Last renewed Fall 2022)
I have been certified in first aid and CPR over 20 times
CIT Team Certified (Crisis Intervention Team) and I am also certified to train/teach CIT. I have over 70 hours of classroom training in CIT.
CIT is training used to help deescalate people when they are in crisis due to mental health issues, drugs and alcohol and any other stressor they may be facing at the time
I was the first dispatcher at Hennepin County Communication Center to become certified to teach CIT
Trained numerous dispatcher's techniques to help deescalate 911 callers to help ensure their safety and the safety of first responders during extremely challenging and often life-threatening situations
Volunteer and Personal Activities
Maple Grove Giving Connection
Founder and President 2021 – June 2023
Current Board Member
I am the founder of a volunteer nonprofit organization that I started in January of 2021. We serve underprivileged populations, and people in need in our city and neighboring communities. We provide food, gas, car repairs, clothing and even have helped placed 16 individuals and individuals people in housing. The group currently has almost 1,000 members and we have raised over 70K that has gone directly back into the communities we serve. We have a formal nonprofit status with the state; all donations are tax deductible.
OMGBA – Head Coach Maple Grove, MN
1998-99 Season
9th grade “A” team, head girls' basketball coach
Nanny – Atlanta, GA and Minneapolis, MN
August 2000 – July 2004
I love children and enjoyed serving multiple families as a nanny during this time
Beacon Academy 2011 - 2013
Maple Grove, MN - Volunteer Parent
I assist the teacher and students in accomplishing daily activities and helped with holiday planning
Plymouth Creek Elementary 2008 - 2011
Plymouth, MN - Volunteer Parent
I worked with the teacher and other class parents to host parties for special occasions
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