Lab Support Engineer I
Resume:
Christopher Gray Smith
*** ********** ***** *****, ****, NC 27511
Mobile: 919-***-****
Email: ************@*****.***
SUMMARY:
I have experience with Linux, Windows, VMware, storage, & networking. I would love the opportunity to take on more responsibility by working with new hardware & software. I’m a team player & enjoy helping others.
SKILLS:
Dell Switches (S4148T-ON, S5248F-ON, Z9264F-ON, Z9432F-ON)
Brocade Switches (DS-6630B, DS-7730B)
Arista DCS 7508
Cisco Routers and Switches
EDUCATION:
ECPI University Raleigh, NC
Bachelor of Science in Computer and Information Science 2013
Concentration: Network Security
East Carolina University Greenville, NC
Bachelor of Science in Criminal Justice 2008
EXPERIENCE:
Dell EMC Durham, NC
Lab Support Engineer 1 July 2019 – May 2025
Build and maintain lab infrastructure such as Dell PowerEdge, Cisco UCS servers, Dell Network and Cisco Nexus network switches, Brocade fabric switches, and EMC storage arrays.
Work/collaborate cross functionally with team members, internal and external stakeholder organizations, engineering and product management to design and develop appropriate support solutions.
Work with Infoblox.
Lenovo-Insight Global Morrisville, NC
HPC Software Engineer April 2018 – September 2018
Verify & test Distributed Storage Solution - General Parallel File System (DSS-GPFS) product documentation for the benefit of Lenovo's customer base.
Work with RHEL 7.5 (Maipo)
Work with Storage HW (D1224, D3284)
Networking (Ethernet, Intel OPA, Mellanox Infiniband)
Shell scripting
Dell EMC-Apex Systems Durham, NC
Avamar Technical Support Engineer April 2017 – July 2017
Assisting Dell EMC’s customer base with their Avamar Grid issues.
Linux/Unix based support
Remote Desktop Support using Cisco WebEx.
Managing/Updating/Closing customer tickets using Salesforce.
NetApp-Mindteck Durham, NC
QA Engineer September 2015 – January 2017
Responsible for debugging NetApp software products using systematic tests to develop, apply, & maintain quality standards for NetApp products.
Automated & manual testing in Virtual Desktop Infrastructure (Horizon View).
Clustered Data ONTAP 9 Command Line.
Develop, modify, & execute software test plans. Maintain documentation of results.
Work closely with Development Engineers in resolution of problems.
Lenovo-CTG Morrisville, NC
Hardware/Storage Test Engineer September 2014 – April 2015
IBM-CTG Durham, NC
Hardware/Storage Test Engineer December 2012 – August 2014
Responsible for product validation on servers/workstations
Network configuration testing
Work with System x modular servers using different network/storage adapters.
Experience with System x3950 X6
Experience with IBM BladeCenter Chassis using different network/storage adapters.
Storage (DS3500, DS3200, Fibre Channel, FCoE, iSCSI, SAS, SATA, RAID, LTO3-6)
Network configuration testing on BNT, Brocade 5100, Brocade 8100, Cisco Nexus 5K, and Qlogic switches
Linux (RHEL, SLES)
Windows-based Operating Systems (2003, 2008, 2012)
Hyper-V
VMware ESXi 4x-5x
Executing tests from a test plan (MPx stress testing, IPv4 & IPv6 stress testing, rolling reboots, failover/failback, NIC teaming, Wake-on-LAN, hotspare rebuilds, RAID Migration, Dynamic System Analysis)
Updating firmware & installing device drivers
MegaRAID Storage Manager
StorCLI
KVM & Virtualization technologies
L2 network configuration, deployment and troubleshooting
Basic hardware/software debugging
Entering test results and logs into a database
Recording, tracking and verifying defects
ECPI University Raleigh, NC
Assistant Network Administrator – Intern April 2012 – October 2012
Installing operating systems and authenticating workstations to the school domain
Imaging classroom computers using Windows Deployment Services.
Troubleshooting network connectivity problems
Installing new hard drives and RAM
Installing software and updates
Brink’s Inc. Raleigh, NC
Armored Driver September 2009 – December 2012
Transports currency, valuable goods, and confidential documents on behalf of financial service institutions, retailers, and government agencies.
Guarding customer liability, the premises, or the confidential information of customers about our business while armed.
Assist in vault operations and inventory check.
Christopher Gray Smith
112 Dorchester Pines Court, Cary, NC 27511
Mobile: 919-***-****
Email: ************@*****.***
REFERENCES
Jeremy Oliver
Team Leader at Lenovo, Professional Engineer
Email: **********@*****.***
Cell: 919-***-****
David Worley
GSS Solution Architect
Email: *******@******.***
Cell: 919-***-****
James Bradshaw III
NetApp, Inc.
SAN Interop Engineer
Email: ********@******.***.***
Cell: 704-***-****
James Xavier
NetApp, Inc.
Senior Engineer, Storage Disaster Recovery Solutions
Cell: 919-***-****
Joe Pinkney
Brink’s Inc.
Branch Manager
Cell: 919-***-****
Work: 919-***-**** ext. 24
Contact this candidate