Customer Service Specialist
Resume:
JORDYN
MOORE
Experienced mental health professional with a strong foundation in
Applied Psychology and a commitment to mental health advocacy. Proficient in facilitating counseling sessions and building client alliances to support individuals with severe mental illnesses. Skilled in customer service, with a background in financial aid advising and client support. Seeking to leverage expertise in mental health counseling to promote well-being and empowerment.
Work Experience
Werewolf Coffee Bar - Chicago IL
Barista
Community Solutions - Chicago, IL
Grayson College - Denison, TX
Financial Aid Advisor
Educational History
The Chicago School, Graduated Jan. 2025
Chicago, Illinois
M.A. Applied Psychology
Southeastern Oklahoma State University
Durant, Oklahoma
B.A. Psychology
Grayson College
Denison, Texas
A.A. General Studies
*************@*****.***
SKILLS
Mental Health Advocacy, Critical
Thinking, Confidentiality
Management, Empathy and
Compassion, Counseling
Techniques, Active Listener,
Adaptability, Social Issues, Policy
Advocacy
Certifications
Sexual Assault/Crisis -
YWCA Metropolitan
Chicago - ds7pnnsdrp
01
DEI Awareness
Professional Certificate
03
02
ABOUT
ADDRESS
1051 N Milwaukee Ave
Chicago, IL 60642
PHONE
Information
As a financial aid advisor, I guided undergraduate
and graduate students, crafting personalized
financial aid packages that included various forms of assistance. I also processed FAFSA applications and assessed federal loan eligibility per established
policies.
I evaluated student aid eligibility by assessing
individual circumstances and policies. I engaged with high school seniors about financial aid as graduation neared and processed federal student aid
applications while ensuring accurate documentation of awards.
Working as a team to provide exceptional customer
service skills. Quick learner and able to navigate multiple tasks. Greet customers and maintain a calm demeanor during busy periods.
Nanny (2010 - 2018)
Providing one-on-one care and meeting children's needs. Encouraged intellectual development and teaching daily living skills. Creating a safe and stimulating environment for children. Transported children to and from school, extra-circular, and other daily activities.
Illinois Public Notary, CN
1005679
Certificate ID:
2d9f9f7bc03921c4ff237efde5a4255ea47d4db42e9
8d405f893b1fc38a3342c
Public Policy for Social
Change
04
Financial Aid Advisor II
Oct. 2023 - Current
Jan. 2023 - Oct. 2023
Sept. 2018 - Jan. 2023
Graduated Jan. 2025
Graduated Dec. 2021
Graduated Dec. 2019
JORDYN
MOORE
Ennegram 9w1 - Mediator and Reformer
INFJ-T - The Advocate
CliftonStrengths - Connectedness, Individualization, Context, Adaptability, and Strategic References
(469) 995 - 4202
******@*******.***
Financial Aid Specialist - Grayson College
Sara Kelly - Personal
(903) 647 - 6570
********@****.***
Asst. Director of Housing - Texas A&M University
Derek DeYonge - Professional
Audra Talley - Professional
Jess Roe - Curent Supervisor
Kathy Mason, RN, MSN - Personal
*************@*****.***
SKILLS
Achievements
Gay, Straight Alliance
(GSA) - Group Advisor
01
Assisted reviewing and
rewriting Federal Aid SAP
Policy
03
Volunteer - Hospice
Companion at Encompass
Health
02
ABOUT
ADDRESS
1051 N Milwaukee Ave
Chicago, IL 60642
PHONE
Information
(214) 864 - 2096
*******@*******.***
Asst. Director of Enrollment Management
(563) 260 - 5661
jess@werewolfcoffee.com
Current Supervisor - Werewolf Coffee Bar
(972) 352 - 3289
**********@*****.***
Internship
YWCA Metropolitan Chicago
Wellness Network Therapist (Intern)
Aug 2024 - Dec 2024
During my M.A., I completed 3 years of my
program training to be a mental health counselor.
Counseling individuals an assisting in skill
building for adults with severe and persistent
mental illnesses. Able to learn and apply
counselor client alliance, by maintaining
confidentiality. Skilled in facilitating counseling sessions, and advocating for clients in the
community.
Federal Work-Study
Recruiter and Manager
04 Mental Health Advocacy, Critical Thinking,
Confidentiality Management, Empathy and
Compassion, Counseling Techniques, Active
Listener, Adaptability, Client Advocacy,
Research
Contact this candidate