Policy Analyst, Content Strategist, Content Writer

Matthew Rainson

*** **** ** ***** *** ***, Arlington, VA 22202 +1-801-***-**** ********@*****.*** https://www.linkedin.com/in/matthew-rainson/

PROFESSIONAL SUMMARY

Experienced financial writer and senior policy analyst with 10+ years in federal content strategy, regulatory communications, and consumer financial protection. Expert at translating complex economic, legal, and policy information into straightforward, actionable content for diverse audiences.

PROFESSIONAL EXPERIENCE

Senior Policy Analyst – Consumer Financial Protection Bureau (CFPB)

Washington, DC Jun 2023 – Present

• Led annual development of the 80+ page Consumer Response Annual Report, analyzing 10,000+ complaints each year; among CFPB’s most-downloaded publications.

• Authored a high-urgency 30-page report on medical debt complaints in 2 weeks, garnering national media attention and improving public awareness of a high-impact financial issue.

• Published 50+ legal action articles within 1 hour of enforcement news releases each year, helping the pubic quickly understand the personal impacts of Bureau actions.

Content Strategist & Communications Specialist – CFPB

Washington, DC Jul 2017 – Jun 2023

• Produced 30+ pages of pandemic-related support content, often with 24-hour turnaround, in collaboration with five internal teams, delivering critical financial information to a public trying to navigate an unprecedented global event.

• Managed weekly clearance and delivery of 20+ documents, ensuring all Bureau communications to the public accurately represented the work of the Office of Consumer Response.

• Transformed complex complaint processes into accessible video guides, improving public understanding and increasing engagement with the Bureau consumer complaint process.

Content Strategist & Information Specialist – CFPB

Washington, DC Jul 2016 – Jul 2017

• Led CMS redesign and migration of 500+ articles, ensuring zero downtime and improving content usability.

• Delivered 5 CMS training sessions to 50+ staff and implemented feedback, cutting support requests by 50%.

• Earned Certified Usability Analyst credential and integrated UX principles into content development lifecycle.

Presidential Management Fellow/Executive Special Assistant – Substance Abuse and Mental Health Services Administration

Rockville, MD Apr 2013 – Jul 2016

• Created over 100 pieces of consumer-facing content and supported speeches, white papers, and campaign launches.

• Directed strategic communications on the Affordable Care Act’s behavioral health impact, improving stakeholder alignment.

• Redesigned SAMHSA.gov to improve accessibility and centralize public information on mental health resources.

EDUCATION

Master of Public Health – University of Michigan GPA: 8.0/8.0

Master of Business Administration – University of Phoenix GPA: 3.9/4.0

Bachelor of Arts in Psychology – Kalamazoo College GPA: 3.6/4.0, Cum Laude

SKILLS

Content: Content Management Systems Content Strategy Executive Messaging Financial Communications Knowledge Article Development Knowledge Base Management Regulatory Writing Usability Testing

Data Analysis: Data Interpretation Policy Analysis Qualitative Analytics

Workplace Strengths: Adobe Cross-functional Collaboration Microsoft Office Salesforce

CERTIFICATIONS

Certified Usability Analyst – Human Factors International (2017)

Global Health Certificate – University of Michigan (2011)

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