It Support Senior

Osei Tweneboah

Leicester, MA ***** • 508-***-**** • **************@*****.***

Websites, Portfolios, Profiles

linkedin.com/in/osei-tweneboah

Skills

DNS

LAN Topology and Configuration

Patching and troubleshooting

Network firewall

Network Packet Capture analysis

Proxy server

Remote Assistance

Windows Server

MacOS

Linux OS

Routers

Switches

Wireshark

Nmap

Active Directory

Azure

Remote support

RDP

Data backup and recovery

Professional Summary

Professional IT support expert skilled in troubleshooting, system administration, and network management. Adept at driving team collaboration and adapting to dynamic environments. Known for reliability and delivering results through strong technical and interpersonal skills. Proficient with range of software and hardware solutions, ensuring seamless IT operations.

Work History

Senior IT Engineer, 10/2024 to Current

GAVs Technologies – Boston, Massachusetts

Led the configuration and installation of switches, access points, and routers, optimizing network infrastructure to support a 25% increase in user traffic, resulting in a 15% boost in overall system reliability.

Spearheaded the management and maintenance of IP/DHCP scopes, ensuring uninterrupted network connectivity for over 1,000 devices across the organization, significantly reducing downtime.

Deployed over 100 software projects via Configuration Manager (SCCM), streamlining updates and installations for large-scale deployments and reducing manual intervention by 40%.

Provided remote assistance to customers for application installations (Adobe, Microsoft Office, Zoom), achieving a 98% customer satisfaction rate and improving user onboarding efficiency by 30%.

Maintained high availability of critical business applications by proactively addressing potential issues before they escalated into outages.

IT Specialist, 12/2022 to 10/2024

Matrix Global Services (Tufts Medical Center) – Boston, Massachusetts

Created and managed over 200+ user accounts, streamlined access controls, and optimized device configurations using AD and Azure, ensuring seamless system access for 300+ staff.

Collaborated with network engineers to troubleshoot and resolve technical issues, improving network uptime by 15%.

Performed emergency restarts of critical data center equipment, reducing downtime by 25% during high-stress situations.

Deployed office setups, including monitors, laptops, keyboards, and mice, for over 40 users per week, enhancing overall productivity and user satisfaction.

Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.

Walked individuals through basic troubleshooting tasks.

Network Administrator, 08/2021 to 12/2022

Open Skycs – Worcester, Massachusetts

Managed and maintained core network systems, including VPNs and routers, ensuring 99.9% uptime across all network services.

Partnered with vendors to implement advanced network solutions, resulting in a 20% increase in system efficiency and reduced latency.

Monitor computer systems to enhance network performance and address any performance issues.

Installed and configured network equipment, reducing response time for troubleshooting and addressing hardware/software issues by 40%.

Performed day-to-day LAN and WAN administration, maintenance, and support.

Education

Some College (No Degree)

Kwame Nkrumah University of Science And Technology - Ghana

Bachelor of Science

University of Phoenix - Phoenix, AZ

Cybersecurity: 05/2025

PerScholas - Boston, MA

This rigorous, full-time, 15-week virtual Cybersecurity Training program provides an understanding of Windows Server, Bash Scripting, Microsoft SQLServer, Wireshark, UNIX/Linux, and CISCO IOS.

Attended weekly professional development to develop a personal brand, create a robust technical resume, practice professional communication and collaborative skills, and develop skills required to succeed in a technical environment.

Course Focus: Windows Server, UNIX, Linux, Bash Scripting, IPV4 & IPV6, DNS & DHCP, Microsoft SQLSERVER, Apache HTTPSERVER, Opnsense Firewall, Wireshark, Cisco IOS, and Oracle VirtualBox.

Cybersecurity Projects

Per Scholas Linux Fundamentals, 01/01/25, 05/31/25, Lab II - Implemented the initial deployment of a virtual machine and Linux operating system. Developed expertise in configuring appropriate hard disk allocations, proficiently utilizing ISO images, and performing updates on the Linux operating system., Lab III - Successfully deployed the 'Fossa Pup' Linux distribution, ensuring proper installation and configuration., Lab IV - Utilized VirtualBox to create a Windows virtual machine (VM) and seamlessly installed VirtualBox Guest Additions for enhanced functionality.

Technical Training And Certifications

NDG Linux Essentials Certificate, 02/25

Oracle VM VirtualBox, 02/25

CompTIA CySA+ Certification, 04/25

Cisco Certified Network Associate, 08/21

Cisco Certified Specialist, 11/21

Cisco Certified Network Professional Enterprise, 11/21

#HRJ#3c466c1e-6969-4b81-af61-8970339be60c#

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