Customer Service Claims Specialist
Resume:
Jaimie Emerson
Chaffee, MO *****
**********@*****.***
Professional Summary
A position with a company that values excellent sales ability, superior customer service, attention to details, and experience
Authorized to work in the US for any employer
Work Experience
Claims Specialist
Dewitt Companies-Sikeston, MO
May 2024 to May 2025
Customer service position dealing with claims made by customers concerning their purchase orders. I am the primary point of contact with all customers, investigating and resolving their inquires. I also identify trends concerning customer complaints and recommend solutions. Monitor excess freight cost associated with mistakes made by company as well as pre-shipment photos taken of every order. Credit Administrator
Delta Companies-Cape Girardeau, MO
April 2021 to March 2024
Supported customers with invoices, statements, and other basic questions. Processed payments received from customers by using checks or credit cards. Reconciled weekly cash reports. Made outbound collection calls on delinquent accounts.
Financial Aid Advisor
Southeast Health-Cape Girardeau, MO
July 2020 to April 2021
Assist patients with any questions they have about their health care needs as well as process Financial Aid Applications, research claim status on outstanding bills, provide itemized statements for patients, attorney offices, and insurance companies
Financial Advisor
Edward Jones-Cape Girardeau, MO
October 2017 to January 2020
Advised clients as well as prospects about their financial decisions to reach their retirement goals. Managed myself as well as a branch office administrator to reach our goals within the company. Licensed Sales Assistant
US BANCORP-Cape Girardeau, MO
August 2007 to July 2017
Assisted five Financial Advisors in helping service existing client accounts as well as prospecting for new business. Discussed with clients their investment options concerning annuities, insurance, and mutual funds. Planned and coordinated monthly customer events. Personal Banker
BANK OF AMERICA-Cape Girardeau, MO
November 2003 to January 2007
Exceeded goals set for a loan officer and personal banker for one of the biggest banks in the country as well as servicing accounts and providing wonderful customer service Account Executive
WITHERS BROADCASTING-Cape Girardeau, MO
July 2001 to June 2003
Managed client accounts for one of the areas most successful radio broadcasting companies focusing on customer service, marketing, and advertising knowledge Customer Service Representative
ALLIANCE BLUECROSS BLUESHIELD-Cape Girardeau, MO
June 1999 to July 2001
Excelled in providing excellent customer service to all members needing my help as well as obtained valuable skills enabling me to work on an independent basis Education
BACHELORS OF SCIENCE in BUSINESS ADMINISTRATION
SOUTHEAST MISSOURI STATE UNIVERSITY-Cape Girardeau, MO August 1994 to December 1998
Skills
• Typing
• Organizational skills
• Microsoft Office
• Customer service
• Microsoft Outlook
• Financial Analysis
• Banking
• Data entry
• Management
• Phone etiquette
• Loan Origination
• Microsoft Excel
• Microsoft Word
• Financial Services
• Account Management
• Accounts Receivable
• Sales
• Powerpoint
• Loan Officer Experience
• Credit Analysis
• Business Development
• Analysis skills
• Insurance Sales
• Salesforce
• Microsoft Powerpoint
• Marketing
• Medical terminology
• Windows
Certifications and Licenses
Former FINRA License
Former Certified Notary Public
Driver's License
Former Insurance Producer License
Groups
Alpha Kappa Psi
January 1997 to Present
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