Customer Service El Paso

JOSE GUERRA JR.

****.*.******.**@*****.*** 915-***-**** El Paso, TX 79930

Summary

To obtain a responsible position with a progressive organization that will effectively utilize my skills and provide an opportunity for professional growth. Organized Operator provides strong organizational and analytical skills. Specialized expertise in data management, analysis and communication. Thorough understanding of government mandates that dictate workplace safety enforcement.

Skills

Teamwork and Collaboration

Customer Service

Safety Compliance

Attention to Detail

Plant Safety

Analytical Thinking

Continuous Improvement

Issue Resolution

Experience

Marathon Logistics El Paso, TX

Designated Operator (DO) / Marketing Terminal Oper

04/2006 - 07/2021

Assumes the duties of the Unit Operator (UO) in the absence of Unit Operator and also during the times that the UO is performing special duties by The Terminal Supervisor

Daily duties as UO include but are not limited to the following

Maintained cleanliness of work area and equipment in accordance with safety regulations.

Performed routine maintenance on equipment to ensure optimal performance.

I contact the Tank Field Control Board Operator to check the availability of products used at The Truck Terminal

At the beginning of every shift, the gravities of products used must be updated into The DTN Guardian 3 software application

This must be done to have an accurate amounts of fuel loaded into the fuel tankards

The UO is also the Marketing Terminal Software Administrator for the DTN Guardian 3 and Ignition Applications used at the truck rack

The UO also keeps track of the Volumetric Additive Reconciliation VAR compliance report of additives used at the truck rack

UO conducts daily audits of Bill of Lading to make sure they meet DOT proper shipping papers regulations

Documented daily production results accurately and completely.

As the UO, I notify the Terminal Supervisor of issues that may arise at the Marketing Terminal

I work closely with the Marketing Terminal Operator of the work plan of the day

End of day duties includes: updates to the IntelaTrac Data Management Center and a turnover report of daily activities to the off sites and refinery supervisors

End of month duties includes the Closing of the VARs and sending the month end reports to the Representatives of Chevron, Exxon, Shell and Andeavor

Customer Service Representative for the Marketing Terminal making the necessary adjustment needed on Drivers Bill of Lading

Also will perform Credit Rebills for customers as needed

As needed, also conducts New Driver Safety Orientation

Training new drivers to the Marketing Terminal, loading procedures, and the use of the safety equipment used at the truck rack

Aides in the training and certification of new operators at the Marketing Terminal

I also take care of special maintenance and improvements around the Marketing Terminal

As a Marketing Terminal operator I maintain proper product inventories; make sound and logical judgments regarding process operations

I closely inspect equipment for safety problems leaks, wear and tear

I review the daily computer log and report any inaccuracies in the process

I gauge and record daily tank inventory

I respond to and initiate proper correction to process needs, and coordinate ongoing maintenance and housekeeping of plant

Gauges are read at proper intervals to determine filling of tanks and the process of keeping inventory control for truck rack

I maintain correct levels of all process systems and equipment and record all operation data on daily worksheets and transfer that information into their proper apps

Communicate effectively with operators and supervisors on a technical level, interpret results of process control and make adjustments to optimize plant performance

Certified in DOT Hazardous Material Transportation

Completed training and testing requirements of DOT Hazmat Training Requirements of CFR 172.704 (a) for operations level hazardous material transportation functions

Completed training and testing requirements to operate forklift, man lift and scissor lift

General Awareness Familiarization, OSHA/EPA, and Security Awareness

Marathon Logistics El Paso, TX

Senior Car Loader / Designated Operator

10/2005 - 04/2006

Department Senior Operator acting lead car loader in absence of lead car loader performs departments opening duties of locating railroad tank cars brought into refinery

Performed daily maintenance checks on all equipment used for loading and unloading operations.

Contact tank field board operator in the needs of the refinery loading and unloading needs

Revises excel spread sheet of railroad yard check

Notifies supervisors, rail traffic department, and other personnel of work plan of the day

Accomplish various duties through out the day

Adhered to all safety regulations while handling hazardous materials such as aerosols or flammable liquids.

Maintained a clean work area at all times by sweeping floors, wiping down surfaces.

Closing duties includes turn over report of daily activities to supervisors, rail traffic depart and other personnel

Maintains good interpersonal skills with management, supervisors, group leaders and peers.

Checked cargo before transportation and determined if items adhered to proper regulation standards.

Dell Computers Austin, TX

Customer Service Representative

10/2005 - 04/2006

Assist and provide customers with warranty questions concerning their computers and accessories

Up sells extended warranty on every call

Provides support to customers service calls relating to Dell products, accessories, hardware and software systems

Developed strong relationships with customers by providing personalized assistance and support.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Integrated Human Capital El Paso, TX

Car Loader

05/2005 - 10/2005

Provided the rail transportation department the necessary pre trip and post trip inspection forms needed to release railroad tank car for shipment

Prepares railroad tank car for loading and un loading by following procedures need to load and un load general purpose rail tank cars and or liquidified petroleum rail tank cars

Lines up the necessary valves and pumps needed to load and un load railroad tank cars

Loads railroad tank car to the outage as necessary

Prepares railroad tank car for shipping after rail tank car has been load and or unloaded.

EchoStar El Paso, TX

Customer Service Representative

05/2005 - 10/2005

Accurately provide answers and information on the first call, establishing long-term customer relations

Take care of sales and customer service calls relating to providing entertainment services

Knows the products, hardware systems and accessories to answers customers' questions

Provide support to customers with technical questions, such as installation, troubleshooting and hardware operation

Assist customers with billing issues or making payment

Upsell on every call.

The Boeing Company El Paso, TX

Lead Guidance Replacement Program (GRP) Laboratory Technician II

02/1996 - 06/2004

Plans, conducts, and documents test on products, system, components, and materials

Maintains good interpersonal communication and problem solving skills with engineers, peers, group leaders and laboratory users to provide technical support for test program, instrumentation, and test condition definitions

Works effectively in a team environment

Identifies customer requirements prepares and operates test equipment

Inspects components subassemblies, assemblies, and final product assemblies, using blue prints, engineering drawings and other applicable sources

Monitored safety compliance within the laboratory environment to ensure adherence to regulations.

Verifies and records production and production test process for compliance with process methods and procedures meet customer, company and other specifications

Catalogs test data, generates laboratory usage records and documents operating procedures

Analyzes and investigates and resolves test program related problems and anomalies of electronic assemblies recommend replacement component and repair of product

Supervise, assigns, and oversees the work of nine technicians

Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions.

Exercises some latitude and judgment in setting up test and reporting the results

Experienced in laboratory and test operations from module level to finish Missile Guidance Set

Have working knowledge of systems, software and company and government directives

Updated tracking software with processes, errors and corrective actions.

Certified Quality Assurance Inspector, Crane and Hoist Operator experienced in soldering, tinning, pneumatics press and hand presses

Received Boeing Pride Award for improving and cost saving improvements.

West Telemarketing El Paso, TX

Telemarketing Representative

01/1995 - 01/1996

Duties included imitating contact over the telephone in order to solicit sales for different companies, such as new telephone service for AT&T.

Mc Duffs Inc. El Paso, TX

Sales Representative

01/1994 - 01/1995

Answered inquiries from prospective customers regarding features of products and services offered.

Education and Training

El Paso Community College El Paso, TX

Obtaining bachelors degree in mathematics and physics

10/2023

Member of Phi Theta Kappa International Honor Society Omega Gamma Chapter

Western Technical Institute El Paso, TX

Associates of Occupational Studies in Microcomputer Technology

01/1998

GPA: 3.84, attendance average of 98%. Received the Directors Honor Roll on numerous occasions.

Languages

Spanish:

Professional

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