Customer Service Information Technology

Travus Ezer

*** * ******* ** *** A** · Youngstown, OH · 513-***-**** · *******@*****.***

Professional Summary

Motivated and tech-savvy IT and customer service professional with hands-on experience in account management, CRM systems, and technical troubleshooting. Currently pursuing a Bachelor’s in Information Technology with knowledge of SQL, Java, and C#. Skilled in Salesforce, SV2 CRM, and Microsoft Office. Strong communicator with a track record of reliability, problem-solving, and team collaboration.

Professional Experience

Participant Advisor Road Scholar Oct 2024 – Present

Provide support and guidance to elderly participants enrolling in domestic and international travel programs. Assist with account-related issues, ensuring a high level of customer service and program satisfaction.

• Improved enrollment process efficiency by streamlining communication flow.

Account Manager (Contract) Sodexo-Roth / Robert Half Apr 2024 – Oct 2024

Oversaw vendor service accounts and maintenance work orders for corporate clients. Coordinated scheduling, negotiated price adjustments, and managed ongoing service needs across multiple locations.

• Successfully managed multiple client accounts while ensuring timely service delivery.

Service Sales Representative Safelite AutoGlass Apr 2022 – Apr 2024

Handled customer claims and insurance processes for auto glass repair and replacement. Promoted additional products such as windshield wipers and provided team leadership support during high-volume periods.

• Recognized for consistent sales performance and customer service excellence.

Education

Bachelor of Science in Information Technology South University Online Jan 2021 – Present

• GPA: 3.7 Coursework includes SQL, Java, C#, networking, and scripting.

High School Diploma Lakota West High School Aug 2009 – May 2013

• GPA: 3.2

Skills

• IT Support & Troubleshooting

• CRM Tools: Salesforce, SV2

• Programming: SQL, Java, C# (academic exposure)

• Microsoft Office & Windows OS

• Communication & Customer Service

• Data Entry & Office Administration

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