Customer Service Advocate
Resume:
Joann Washington
**********@*****.***
Dallas, TX 75224
Professional Summary:
A resolute and results-oriented professional with over 20 years of experience in dealing with the public. Proven track record of managing projects and leading teams to provide quality Customer Service.
Experience:
Customer Advocate
TTEC Solutions, Glenwood Village, CO
06/4/2014 – 02/28/2025
Assisted Team Lead with screening calls that helped the CA (Customer Advocate) with improving the quality of the phone calls received.
Provided guidance, mentorship, and performance evaluations to ensure high levels of productivity and morale.
Customer Service Representative
Thrifty Nickel, Dallas, TX
03/2010 – 04/2014
Took over-the-phone Ads as well as in person Ads from customers.
Review ads before print release.
Worked as the receptionist.
Education:
Graduated High School – May 1972
Graduated Business College – 1973
Certifications:
Certificate for the completion of Executive Secretarial School
Certificate for the completion of Business Management Coarse
Key Skills:
Business Management
Executive Secretarial Skills (including Accounting, Typing, Ten Key, Office and Word Processing Skills)
References:
Available upon request
Contact this candidate