Customer Service Representative
Resume:
Yabely Tavarez
Allentown, PA *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Bilingual Customer Service Representative
Sequential Technologies-Bethlehem, PA
January 2025 to Present
Inbound Calling / Order Processing
Supporting the customers or sales representative with new order creation, order modifications and upgrading existing accounts.
Paraprofessional School Aide
Maxim Staffing-Allentown, PA
February 2024 to July 2024
Autistic support
Assist the teacher by working with students to ensure they receive individual attention in class. Assist in preparing for the implementation of lesson plans and providing routine support. Help students with academic work in the classroom. Customer Service Representative
Randstad-Remote
August 2023 to November 2023
• Customer support
• Call center
• inbound call
• web chat
• Telephonic application
• Help the customers report any changes
• Renewal
• Enrollment application
Customer Service
Randstad-Bethlehem, PA
September 2022 to May 2023
• Customer service
• Retail
• Training others
• Supervising work-students
• Data entry
• Quality check
• Sorting
• Process and distribute student mail
• Manage outbound packages to ensure proper labeling and packaging of posts being shipped with delivery carriers like FedEx, Amazon, UPS, and USPS. Production Operatoror
Ingram Content Group-Allentown, PA
April 2022 to April 2022
• Operate and maintain production equipment in accordance with operating and manufacturing instructions.
• Operates production equipment to achieve production volume and meet safety and quality standards.
• Perform preliminary quality control checks in accordance with SOPs.
• Work to establish production, distribution, and shipping procedures.
• Manage the receipt and dispatch of goods, receive the goods and send them to the consignee or department according to the procedures.
• Pack and ship books to customers, making sure they are clearly labeled and properly directed.
• Assist in quality control and establish procedures in accordance with quality controls. Rural Carrier Associate (RCA)
US Postal Office Service-Bethlehem, PA
November 2019 to October 2021
Delivering mails.
Packer
Shari's Berries-Charlotte, NC
February 2017 to May 2017
• Pick and pack
• scanned the labels
• verified that the boxes of strawberries were in perfect condition to be sent.
• Quality check
• Shipping
• Rf scanner
Secretary
Multiples Services Agency-San Juan, PR
October 2014 to April 2015
• Answer calls
• fill out immigration documentation
• translate documents from Spanish to English
• Airline, Hotel and Cruise reservations
• Data entry
• Customer service
• organize schedule
Cashier
Marshall-San Juan, PR
November 2010 to February 2012
• Help the client in this purchase by offering an excellent services and advice
• Help and Organize the new inventory
• Handle the cash register
Education
Some college in Tourism and Hospitality Management Sacred Heart University - San Juan, PR
September 2010 to July 2012
Certified in Airlines and Tourism with Conversational English MBTI Business Training Institute - San Juan, PR
August 2009 to June 2010
High school in High School degree
Dr. Facundo Bueso - San Juan, PR
August 2005 to June 2006
Skills
• Microsoft Excel
• Customer service
• Typing
• English
• Front desk
• Childcare
• Childcare
• Quality control
• Customer service
• Office experience
• Responsibility
• Driving
• Interpersonal Skills
• HIPAA
• Manufacturing facility
• Manufacturing
• Clerical experience
• Home health
• Microsoft Word
• English
• Data entry
• Packaging
• Organizational skills
• Quality Control
• Bilingual
• HIPAA
• Google Suite
• RF Scanner
• Personal assistant experience
• Communication skills
• Live chat
• Microsoft Office
• Basic math
• Manufacturing
• Driving
• Supervising experience
• Spanish
• Teamwork
• Packaging
• Personal assistant experience
• Attention to Details
• Customer support
• Computer literacy
• Clerical experience
• Leadership
• Experience Working With Students
• Warehouse Experience
• Insurance verification
• Microsoft Office
• Microsoft Word
• Telephony
• Computer skills
• Spanish
• Medicare
• Classroom experience
• Time management
• Writing skills
• Shipping & Receiving
• Driving
• Warehouse experience
• Customer service
• Training & development
Languages
• Spanish - Expert
• English - Fluent
Certifications and Licenses
Driver's License
BLS Certification
December 2023 to December 2025
Assessments
Workplace safety — Completed
June 2022
Using safe practices at work
Full results: Completed
Bookkeeping — Proficient
December 2022
Calculating and determining the accuracy of financial data Full results: Proficient
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Proficient April 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Completed
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Medical receptionist skills — Completed
March 2023
Managing physician schedules and maintaining accurate patient records Full results: Completed
Scheduling — Proficient
June 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Customer service — Proficient
December 2022
Identifying and resolving common customer issues
Full results: Proficient
Basic computer skills — Completed
November 2022
Performing basic computer operations and troubleshooting common problems Full results: Completed
Technical support: Customer situations — Completed December 2022
Responding to technical support situations with sensitivity Full results: Completed
Elementary school classroom management — Completed December 2020
Managing behavior in elementary school classrooms
Full results: Completed
Recruiting — Completed
April 2023
Managing the candidate sourcing and selection process Full results: Completed
Administrative assistant/receptionist — Proficient August 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Technical support — Proficient
December 2022
Performing software, hardware, and network operations Full results: Proficient
Retail customer service — Completed
July 2023
Responding to customer situations in a retail setting Full results: Completed
Delivery driver — Proficient
March 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Customer focus & orientation — Completed
November 2022
Responding to customer situations with sensitivity Full results: Completed
Forklift safety — Proficient
March 2022
Best practices and safety hazards in forklift operation Full results: Proficient
Customer service fit — Proficient
January 2023
Measures the traits that are important for success for customer service roles Full results: Proficient
Work motivation — Proficient
May 2022
Level of motivation and discipline applied toward work Full results: Proficient
Data entry: Attention to detail — Proficient
June 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Sales skills — Completed
November 2022
Influencing and negotiating with customers
Full results: Completed
Home health aide skills — Proficient
April 2022
Providing care to patients in a home setting
Full results: Proficient
Warehouse safety — Completed
March 2022
Using safe practices in a warehouse setting
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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